Medical Assistant (Pulmonary and Sleep Medicine) Full Time, Days

Holland Hospital•Holland, MI

20h

About The Position

The Medical Assistant supports patient care and provider operations in the Pulmonary and Sleep Medicine practice. The role obtains patient information and vital signs; assists with follow-up calls and test-result screening; maintains medical records; coordinates care information with other health care providers; and obtains prior authorizations. Phone duties may include answering and directing calls, creating telephone encounters, taking messages, and scheduling appointments. The Medical Assistant may provide clerical coverage as needed and must demonstrate the knowledge and skills to provide appropriate care and service to the ages of patients served in the area. The position maintains a confidential, safe, patient-focused office; recognizes and responds to emergencies; applies clinical screening tools; follows protocols for lab testing and prescription refills; coordinates referrals and testing; and reviews the After Visit Summary with patients and families. In collaboration with providers, the Medical Assistant coordinates communication, gathers and delivers pertinent information, supports scheduling and urgent visits, and provides patients with timely information as directed by the care team. The role performs clinical functions as directed by the physician and maintains accurate, confidential documentation in the medical record and EMR. It supports quality improvement, manages the office registry to identify care gaps, follows applicable policies and regulatory requirements, protects patient rights and confidentiality, and supports ethical billing practices. This is a full-time position for 80 hours every two weeks, scheduled Monday through Thursday, 8:00 a.m. to 6:30 p.m. The posted pay range is $18.50–$24.83 per hour, and the posting offers a $3,000 sign-on bonus.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or LPN.
BLS for the Healthcare Provider required within 60 days after hire.
Ability to demonstrate knowledge and skills necessary to provide care and service appropriate to the ages of patients served in the area.

Responsibilities

Obtain and update patient information and vital signs.
Assist physicians with patient follow-up calls and screen and follow up on patient test results.
Maintain patient medical records and coordinate care information with other health care providers.
Obtain prior authorizations.
Answer and direct phone calls, create telephone encounters, take messages, and schedule appointments.
Provide clerical coverage as needed.
Maintain a confidential, safe, patient-focused office and respond appropriately to patient emergencies by phone or in person.
Apply site-specific clinical screening tools and use standard protocols to order appropriate lab testing and refill prescriptions.
Coordinate referrals and testing, and review the After Visit Summary with patients and families to ensure comprehension.
Coordinate communication among patients, providers, and the care team; gather and deliver pertinent information to providers.
Screen calls and communicate with patients professionally; provide accurate and timely information as directed by the care team.
Schedule appointments, notify providers of cancellations, fill open time slots, and follow protocols for same-day and urgent visits.
Perform clinical functions as directed by the physician.
Document and update patient information in the medical record; reconcile and document medication logs at each visit.
Maintain appropriate logs for clinical equipment, point-of-care testing, and sample medications, if applicable.
Manage overdues, recalls, and actions within the EMR; file or scan records securely and confidentially.
Support facility quality-improvement activities and participate in learning experiences as appropriate.
Manage the office-specific registry to identify patient care gaps and ensure compliance with policies, procedures, and regulatory requirements.
Maintain patient rights, confidentiality, and ethical billing practices.
Identify referral sources’ communication needs and ensure they receive information in a timely manner.