Medical Assistant (Pulmonary and Sleep Medicine) Full Time, Days

Holland Hospital•Holland, MI

1d•$19 - $25

About The Position

The Medical Assistant supports patient care and provider productivity in Holland Hospital’s Pulmonary and Sleep Medicine service. Responsibilities include obtaining patient information and vital signs, supporting patient follow-up and test-result communication, maintaining medical records, coordinating care information with other health care providers, and obtaining prior authorizations. Phone duties may include answering and directing calls, creating telephone encounters, taking messages, and scheduling appointments. The Medical Assistant may also provide coverage for clerical positions as needed. The role requires providing care and service appropriate to the ages of patients served in the assigned area. The position is full time, 80 hours every two weeks, with a Monday–Thursday schedule from 8:00 a.m. to 6:30 p.m. The pay range is $18.50–$24.83 per hour, and the posting offers a $3,000 sign-on bonus.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or an LPN qualification.
BLS for the Healthcare Provider required within 60 days after hire.
Knowledge and skills necessary to provide care and service appropriate to the ages of patients served in the assigned area.

Responsibilities

Maintain a confidential, safe, patient-focused office.
Recognize and respond appropriately to patient emergencies by phone and in the office.
Apply site-specific clinical screening tools.
Obtain and update patient information and vital signs.
Use standard protocols to order appropriate laboratory testing for patient care.
Refill prescriptions according to office protocol.
Coordinate referrals and testing.
Review the After Visit Summary with patients and families to ensure comprehension.
Work with providers to support a patient-focused care team and provider productivity.
Coordinate communication among patients, providers, and the care team, and deliver pertinent information to providers.
Screen calls, gather information for providers as appropriate, and communicate professionally with patients.
Ensure confidential questionnaires are completed and necessary forms are signed.
Schedule appointments, notify providers of cancellations, and fill appointment slots to maximize physician productivity.
Provide accurate and timely information to patients as indicated by the care team.
Follow protocols for scheduling same-day and urgent visits.
Perform clinical functions as directed by the physician.
Document and update patient information in medical records.
Reconcile and document patient medication logs at each visit.
Maintain appropriate documentation logs for clinical equipment, point-of-care testing, and sample medication, when applicable.
Obtain prior authorizations as required.
Manage overdues, recalls, and actions within the EMR.
File or scan records in an accessible, confidential, and secure system.
Support facility quality-improvement activities and respond appropriately to change.
Participate in learning experiences as appropriate.
Manage the office-specific registry to identify patient-care gaps.
Ensure compliance with policy, procedure, and regulatory requirements.
Maintain patient rights, confidentiality, and ethical billing practices.
Identify referral sources’ communication needs and ensure they receive information in a timely manner.
Assist with phone duties, including answering and directing calls, creating telephone encounters, taking messages, and scheduling appointments.
Provide coverage for clerical positions as needed.