Medical Assistant PRN

Concentra•El Segundo, CA

13d

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role provides efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure that patients receive quality clinical care and a welcoming, respectful, and skillful experience. The position also includes clerical work in the front and back office, patient-flow support, accurate documentation, equipment and supply maintenance, and adherence to HIPAA guidelines and safety rules. The employee must complete applicable training, including monthly clinical competency training. Duties and responsibilities may change at any time.

Requirements

Graduate of an accredited medical assistant program, with completion of an externship highly preferred; OR at least one year of direct patient-care experience as a medical assistant; OR experience as a military medical specialist. Credentials must meet state requirements and applicable regulations.
Customarily at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer-service skills and the ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Ability to communicate clearly and professionally, verbally and in writing.
Teamwork focus and ability to maintain working relationships with peers, center leadership, and colleagues at all levels.
Must participate in initial and ongoing training as required.
Must obtain certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations by taking vital signs and conducting required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist center leadership with patient flow and volume.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and record keeping, ensuring accurate documentation.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Obtain required Medical Support Specialist certifications, including applicable drug-screen collection, breath-alcohol certification, and hair and oral-fluid collection certifications.
Manage confidential and critical information with ongoing discretion and secure information practices.