Medical Assistant - Oncology Clinic (Ridgelake)

LCMC Health•Metairie, LA

10d

About The Position

The Medical Assistant supports an outpatient oncology clinic by helping provide a smooth, compassionate experience for patients and supporting the clinical care team. The position follows a consistent Monday–Friday daytime schedule from 8:00 AM to 5:00 PM, with no weekends. Duties include welcoming patients, assisting during clinic visits, measuring and documenting vital signs, supporting appointment scheduling and check-in/check-out, and responding to urgent or emergency situations according to established procedures. The Medical Assistant also prepares and maintains exam rooms and equipment, stocks clinical supplies and linens, and collects, prepares, and secures laboratory specimens as needed. The role maintains accurate electronic medical records, accesses laboratory and radiology results and outside records, updates patient demographics, coordinates follow-up appointments, organizes documentation for provider review, and requests and scans outside medical records. It requires protecting patient privacy in accordance with HIPAA, communicating clinic needs to leadership, assisting with telephone inquiries, following safety and infection-prevention practices, and participating in quality and safety initiatives.

Requirements

High school diploma/GED or equivalent, or two years of work experience.
Basic Life Support (BLS) certification through the American Heart Association.
Familiarity with general medical terminology.
Ability to maintain accurate patient records and confidential information.
Basic computer and data-entry skills, including Microsoft Office.
Strong organizational and multitasking skills.
Ability to prioritize responsibilities and work independently.
Excellent communication and customer-service skills.

Responsibilities

Welcome patients and assist them throughout clinic visits.
Measure and document vital signs and communicate abnormal findings to nursing staff or providers.
Assist with scheduling new and follow-up appointments and support patient arrival and check-out.
Recognize urgent or emergency situations and respond according to established procedures.
Prepare, clean, disinfect, and maintain clinic equipment and exam rooms.
Stock exam rooms and maintain clinical supplies and linens.
Collect, prepare, and secure laboratory specimens for testing or transport as needed.
Accurately document information in the patient's electronic medical record.
Access laboratory and radiology results and outside medical records.
Update patient demographic information and coordinate follow-up appointments.
Obtain and organize clinical documentation for provider review.
Request outside medical records and scan appropriate documentation into the EMR.
Maintain patient privacy and confidentiality in accordance with HIPAA requirements.
Provide professional, courteous, and compassionate service to patients, caregivers, and team members.
Communicate clinic needs, concerns, and activities to leadership.
Assist with telephone calls and route inquiries to the appropriate team member.
Follow established safety and infection-prevention practices.
Participate in quality and safety initiatives that support excellent patient care.