Medical Assistant - Oncology Clinic (Ridgelake)

LCMC Health•New Orleans, LA

10d

About The Position

The Medical Assistant supports an outpatient oncology clinic by helping provide a smooth, compassionate patient experience and assisting the care team with clinical, administrative, and clinic operations. The role includes welcoming patients, assisting with clinic visits, measuring and documenting vital signs, coordinating appointments, preparing exam rooms and equipment, handling specimens and records, and maintaining accurate and confidential information in the electronic medical record. The position follows a consistent weekday daytime schedule, Monday through Friday, 8:00 AM to 5:00 PM, with no weekends. Team members provide courteous service to patients, caregivers, and colleagues; communicate clinic needs; follow safety and infection-prevention practices; and participate in quality and safety initiatives.

Requirements

High school diploma/GED or equivalent, or two years of work experience.
Basic Life Support (BLS) certification through the American Heart Association.
Familiarity with general medical terminology.
Ability to maintain accurate patient records and confidential information.
Basic computer and data-entry skills, including Microsoft Office.
Strong organizational and multitasking skills.
Ability to prioritize responsibilities and work independently.
Excellent communication and customer-service skills.

Responsibilities

Welcome patients and assist them throughout clinic visits.
Measure and document vital signs and communicate abnormal findings to nursing staff or providers.
Assist with scheduling new and follow-up appointments.
Help ensure patients have a smooth arrival and check-out experience.
Recognize urgent or emergency situations and respond according to established procedures.
Prepare, clean, disinfect, and maintain clinic equipment and exam rooms.
Stock exam rooms and maintain clinical supplies and linens.
Collect, prepare, and secure laboratory specimens for testing or transport as needed.
Accurately document information in patients’ electronic medical records.
Access laboratory and radiology results and outside medical records.
Update patient demographic information and coordinate follow-up appointments.
Obtain and organize clinical documentation for provider review.
Request medical records from outside facilities and scan appropriate documentation into the electronic medical record.
Maintain patient privacy and confidentiality in accordance with HIPAA requirements.
Provide professional, courteous, and compassionate service to patients, caregivers, and team members.
Communicate clinic needs, concerns, and activities to leadership.
Assist with telephone calls and route inquiries to the appropriate team member.
Follow established safety and infection-prevention practices.
Participate in quality and safety initiatives that support excellent patient care.