Medical Assistant, Full-Time - Southlake, TX

Vivo Infusion • Southlake, TX

2d • Onsite

About The Position

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant to join its Southlake, Texas infusion center. The Medical Assistant is part of a collaborative medical team and welcomes patients, supports medical staff, and delivers safe, compassionate care in accordance with applicable guidelines and regulations. The role includes clinical and administrative support, and requires initiative and the ability to work independently.

This is a full-time, non-exempt position scheduled Tuesday through Friday, 7:30 a.m. to 4:30 p.m. The position reports to the Clinical Operations Manager and is based at 601 Zena Rucker Road, Suite 101, Southlake, TX 76092.

Requirements

• High school graduate or equivalent.
• CPR/BLS certification required prior to the start date.
• At least 1 year of experience working in a clinical environment.
• At least 1 year in an administrative, patient-facing, or customer service role.
• Self-motivated, with the ability to work independently as needed.
• Outstanding communication and interpersonal skills, including the ability to communicate professionally and effectively with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• Certified Clinical Medical Assistant (CCMA) or Registered Medical Assistant (RMA) certification.
• Phlebotomy and lab processing skills.

Responsibilities

• Perform patient care activities in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to support quality and continuity of care.
• Provide administrative and front-end support, including greeting patients, assisting with scheduling, managing incoming and outgoing phone calls, and processing payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team with obtaining prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of the manager.
• Disinfect and stock exam rooms.
• Assist in obtaining records required for patient charts.
• Communicate effectively and report patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with the proper handling and storage of hazardous materials.
• Maintain confidentiality of company and patient records and adhere to HIPAA requirements.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• HSA with employer contribution
• 401(k) with company match up to 4%
• PTO accrual of 3+ weeks
• PTO rollover and donation program
• Wellness reimbursement of $360 annually
• Uncapped employee referral bonus potential
• Tuition assistance
• Professional association reimbursement
• Employer-provided Employee Assistance Program
• Employer-provided short- and long-term disability
• Employer-provided life insurance
• Annual bonus plan target of 5%, based on performance
• Company-wide employee ownership program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED