Medical Assistant Telemedicine Services
About The Position
SynergenX | Low T Center | HerKare is seeking an enthusiastic, dependable Medical Assistant to support its Telemedicine Services team. The role connects patients, providers, and clinic teams to support convenient, personalized care and ensures patients receive timely communication, follow-up, and support throughout their telemedicine experience. The position is full-time and hybrid in Houston, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The hybrid schedule is Monday, Tuesday, and Thursday in-office, and Wednesday and Friday remote. Candidates must be able to work onsite on designated days and maintain a productive, professional remote work environment on work-from-home days. Compensation is $19.00 per hour.
Requirements
- Active Medical Assistant certification.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and manage multiple patient needs.
- Comfort working in a fast-paced, collaborative environment.
- Proficiency with Microsoft Office and electronic health record systems.
- Dependable, adaptable, and professional with a patient-first mindset.
- Strong commitment to patient confidentiality and privacy.
- Successful completion of a background check, if required.
- Ability to work onsite on designated days and maintain a productive, professional remote work environment on remote days.
Nice To Haves
- Previous experience in telemedicine, virtual care, or clinical coordination.
Responsibilities
- Serve as a primary point of contact for patients receiving telemedicine services.
- Coordinate patient care with telehealth providers and clinic teams.
- Prepare, update, and maintain accurate patient documentation in the electronic health record (EHR).
- Communicate normal laboratory results to patients within established protocols and provide appropriate education.
- Respond promptly and professionally to patient questions and concerns.
- Escalate clinical questions or concerns to the appropriate provider.
- Schedule follow-up appointments and assist with payment processing.
- Track open patient concerns and follow through to ensure timely resolution.
- Create a positive, compassionate patient experience through every interaction.
- Support the Telehealth Supervisor with reporting, tracking, and daily operational needs.
- Maintain patient confidentiality and follow HIPAA requirements and company policies.
Benefits
- Health, dental, and vision insurance.
- Short-term and long-term disability coverage.
- Life insurance at no additional cost.
- Paid time off (PTO).
- Employee discounts and Plus One wellness benefits.
- Tuition reimbursement option.
- Onsite gym access.
- Supportive, collaborative team environment.
- Opportunities to grow with an expanding healthcare organization.
- Competitive pay of $19.00 per hour.
- Hybrid work schedule.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
