Medical Assistant (MA I) One Health Matthews Family Medicine FT

Advocate Health and Hospitals Corporation • Matthews, NC

3d

About The Position

The Medical Assistant provides patient care within the Medical Assistant scope of practice and follows applicable policies, procedures, training, and competency requirements. The role supports providers and patients through clinical visit tasks, procedures, laboratory services, testing, medication and vaccine administration, and related practice operations. The position also contributes to effective communication, teamwork, a clean and well-stocked work environment, and patient care appropriate to the ages served. The role may assist with onboarding and training, serve as a role champion, or participate on a committee.

Requirements

• High school diploma or GED.
• Completion of an accredited or approved Medical Assistant program, or qualifying structured clinical military training, EMT qualification, or experience as applicable to the division. For IL/WI and Floyd & Navicent, two years of verifiable full-time Medical Assistant experience within the last five years may be accepted in lieu of program completion.
• Current or timely-acquired American Heart Association BLS certification, according to the applicable division requirements.
• CMA or RMA certification or registration through an organization recognized for the applicable division. Greater Charlotte and Wake Forest also specify successful completion of Atrium Health's competency assessment.
• For Greater Charlotte, successful completion of the system-approved program to become a primary trainer for new teammates.
• For Wake Forest, demonstrate professional practice advancement through a qualifying governance, safety, super-user, vaccine coordinator, SPICE, or OSHA/IP role or certificate, and achieve six points from the list of additional market responsibilities.
• Two years of experience in a clinical practice setting as a Medical Assistant.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, and using email; exposure to electronic medical records systems.
• Customer service skills that support a positive patient experience.
• Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
• Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member when available for patient lifts over 35 pounds or when a patient cannot assist.
• Functional speech, vision, hearing, and touch, and fine-hand manipulation skills.
• Ability to work with frequent exposure to mechanical, electrical, chemical, blood, and body-fluid hazards and to wear protective clothing and equipment as needed.
• Ability to operate equipment necessary to perform the job.

Nice To Haves

• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas.

Responsibilities

• Follow Medical Assistant scope of practice, policies, and procedures, and maintain required training and competency.
• Perform patient rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings.
• Assist providers with or perform ordered procedures.
• Perform laboratory duties, including venipuncture, specimen collection and labeling, specimen packing, lab order and requisition preparation, and results tracking.
• Perform point-of-care testing and CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with applicable orders and CLIA standards.
• Administer medications and vaccines safely according to medication-administration rights.
• Perform additional practice duties such as medication refills, insurance authorizations, safety and regulatory logs, patient messaging, ordering medications and supplies, appointment scheduling, and referrals.
• Communicate effectively and promptly, work collaboratively, and escalate concerns appropriately.
• Maintain a clean work environment and clean instruments and equipment appropriately.
• Ensure equipment and supplies are in working order and work areas are stocked.
• May assist with training and onboarding teammates, serve as a role champion, or participate on a committee.
• Provide age-appropriate care using knowledge of growth and development across the life span, patient assessment, and department policies and procedures.
• Perform other related duties as assigned.

Benefits

• Sign-on eligible, based on eligibility.
• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED