Medical Assistant - Ortho Surgery Spine

Health First Careers•Melbourne, FL

About The Position

The Certified Medical Assistant provides whole-person care throughout office visits, including intake, test results, screenings, laboratory work, medication administration, and closing care gaps. The role delivers customer service to patients, families, and other care providers while focusing on patient-centered care. The Medical Assistant prepares patients and clinical information for providers, performs point-of-care testing and specimen collection, tracks and communicates results, supports patient flow, and maintains a safe, clean clinical environment. The position may also provide coverage for other hospital division or office needs, including registration, payment collection, checkout, and appointment scheduling.

Requirements

High school diploma or equivalent.
Technical diploma in Medical Assisting, or at least six months of related clinical experience in lieu of the technical diploma.
American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date, maintained thereafter.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to pass colorblind testing for point-of-care tests that require color changes.
Strong customer service skills, including knowledge of recovery techniques.
Knowledge of medical terminology.
Ability to assist more than one provider at a time.

Nice To Haves

One year of experience working as a Medical Assistant.
Certified Medical Assistant (CMA) certification.

Responsibilities

Perform point-of-care testing, such as urine dipstick and blood glucose testing, and collect specimens as directed.
Conduct clinical intake, including vital signs, medical and surgical history, social history, and medication verification.
Prepare and administer medications as ordered, following the six rights of medication administration, and complete related documentation and coding. Controlled substances, insulin, and allergy doses must be checked by an LPN, RN, or Licensed Practitioner.
Stock supplies, maintain equipment, and coordinate medical supply orders with the site manager.
Prepare patients for examinations and make provider pre-work available, including notes, diagnostic results, and imaging.
Track and communicate laboratory and diagnostic study results to patients as directed, using phone calls, portal messages, or EMR workflows; notify Licensed Practitioners of abnormal findings and document accurately.
Follow safety, infection-prevention, cleanliness, adverse-event, infection-control, and quality-control processes and policies.
Comply with office policies, OSHA standards, and HIPAA privacy regulations.
Maintain patient flow after check-in and discuss patient urgency and daily patient load with the Licensed Practitioner.
Provide occasional coverage in other hospital division or office areas, including registration, payment collection, patient checkout, and appointment scheduling.
Answer internal and external calls and direct messages to appropriate individuals, ensure documentation is complete in the EMR, and liaise between support services and clinical divisions.
Provide customer follow-up and education to encourage participation in care, respecting individual needs and adapting communication to age, culture, expectations, and differences.
Deliver excellent customer service to patients, families, and other care providers.