MA

Yale New Haven Health•New Haven, CT

21h

About The Position

The Medical Assistant supports physicians and other providers with patient care, rooming patients, and completing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information about practice services, and conveying a positive image of the practice. Employees are expected to understand and support YNHHS’s vision, mission, and values of integrity, patient-centered care, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or phlebotomy program, or certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees joining through a merger or acquisition may meet education requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant (MA), CNA, EMT, ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, caring attitude and sensitivity to the diverse needs of the patient population.
Flexibility and cooperation, with the ability to adapt to changing role demands.
Appropriate communication skills to meet position requirements and foster positive interactions.

Nice To Haves

Certification or registration as CCMA, CMA, AAMA, or RMA; certification or registration may be accepted in place of graduation from an accredited MA school.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare patients for visits.
Collect and document patient information and measurements, including vital signs, height, weight, blood pressure, EKGs, specimens, phlebotomy, INR, pulse oximetry, and spirometry as applicable; document medical, surgical, family, and social histories, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when necessary; convey instructions to patients, families, and caregivers; and provide requested resource materials and referrals.
Maintain patient records, routinely manage the EPIC in-basket, and promptly answer and return calls with relevant information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Cross-train on front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining and scanning medical records.
Set up instruments and equipment according to department protocol; apply infection-control principles; and clean exam rooms, instruments, and equipment between visits.
Clean and document sterilizer maintenance when applicable, and order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and promptly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives; attend and participate in staff meetings; and contribute to health-promotion and disease-prevention programs.
Contribute to team and departmental quality-improvement and evaluation activities, advocate for vulnerable individuals and populations, and support ongoing education and continuous improvement.
Interact effectively and professionally with people of diverse ages, backgrounds, identities, lifestyles, and physical abilities.
Coordinate patient and family feedback activities, such as focus groups and surveys, and participate in interventions addressing identified needs.
Assist with or perform chaperone duties during patient medical procedures as needed.
Perform other duties as required.