Medical Assistant, Bethlehem ENT and Allergy

St. Luke’s University Health Network•High Point, PA

10d

About The Position

The Medical Assistant, Practice Operations supports healthcare delivery at Bethlehem ENT and Allergy as a professional member of the interdisciplinary team. The role assists with patient preparation and care, maintaining accurate medical records, coordinating communications with providers and the Care Team, and keeping clinical spaces and supplies ready. The Medical Assistant is expected to demonstrate and promote the organization’s values and contribute to quality improvement and effective team operations.

Requirements

High school degree or equivalent.
One year of clinical experience or graduation from a Medical Assistant program.
Current BLS/CPR certification through the American Red Cross or American Heart Association, or obtain it within 60 days of hire.

Nice To Haves

Two years of experience in a similar healthcare setting.
Customer service experience.

Responsibilities

Conduct pre-visit planning by reviewing and updating patient medical records with recent test results and correspondence, and consult with providers to determine needed services.
Complete pre-charting for value-based care measures up to five days before patient appointments.
Send messages to the Care Team when warranted.
Prepare patients for examinations and escort them to exam rooms.
Record height, weight, and vital signs; update medication lists, allergies, personal, family, and social histories; ask about smoking status; and document the reason for the visit.
Assist in capturing patient demographic information.
Keep exam rooms clean and maintain clinical supplies.
Clean and autoclave contaminated instruments.
Administer injections or immunizations within State guidelines.
Coordinate with providers and the Care Team regarding hospital discharges, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient or family education on chronic conditions, laboratory or other testing, and specialist visits.
Participate in department activities and meetings, collaborate in resolving identified problems, and analyze current procedures.
Dispose of biohazardous and regular waste according to practice protocol.
Maintain vaccine temperature logs and inventory; order medical supplies such as vaccines and medications; dispose of expired sample medication; and stock rooms to established par levels.
Perform administrative tasks as needed, including check-in and check-out and opening and closing office procedures.
Bring suggestions for improvement to Practice Managers and Providers for consideration.
Participate in maintaining or improving quality improvement initiatives.
Complete a 30/60/90-day onboarding checklist where applicable.
Perform other related duties as assigned.