Medical Assistant (Float)

GoHealth Urgent Care - UCSF Health • Cornelius, NC

12d

About The Position

The Medical Assistant supports providers in delivering high-quality urgent care services at Novant Health–GoHealth Urgent Care. The role assists with patient intake, clinical procedures, front desk operations, and patient flow to ensure a safe, efficient, and positive experience. The position combines clinical and administrative work, including patient registration, preparation for examinations, point-of-care testing, specimen collection, record maintenance, and reception duties. The role also includes maintaining exam rooms and equipment, completing opening and closing tasks, and adhering to clinical, safety, and organizational policies.

Requirements

• High school diploma or equivalent.
• At least 1 year of Medical Assistant experience.
• Basic Life Support (BLS) certification at time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• For candidates with less than 3 years of Medical Assistant experience, one approved certification is required: CCMA (NHA), CMA (AAMA or CHP), RMA (AMT, AAH, or ARMA), NCMA (NCCT), or NRCMA (NAHP).
• Candidates using the experience-based pathway in lieu of certification must have at least 3 years of Medical Assistant experience and at least 1 year in a hospital, Emergency Department, or Urgent Care setting.
• Candidates hired without an approved Medical Assistant certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.
• CPOE (Computerized Provider Order Entry) certification must be obtained within 2 weeks of the start date.
• Proficiency in core Medical Assistant clinical duties.
• Strong computer skills and efficient typing ability.
• Working knowledge of Microsoft Word and Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Excellent written and verbal communication skills.
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Front desk or patient registration experience.

Responsibilities

• Register patients and collect required paperwork, insurance information, and eligibility verification.
• Process co-pays and schedule appointments.
• Coordinate referrals to specialists as directed.
• Prepare patients for examinations by confirming visit details, obtaining medical history, and documenting information in the medical record.
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight.
• Perform point-of-care testing, such as flu, strep, urinalysis, EKG, and pregnancy testing, and communicate results to providers.
• Draw and prepare blood specimens for laboratory analysis.
• Prepare and stock exam rooms and monitor supplies and inventory.
• Maintain accurate medical records, including scanning and documentation.
• Answer phones, manage correspondence, and maintain a welcoming reception area.
• Conduct patient follow-up courtesy calls.
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility.
• Perform daily equipment checks, quality control, calibration, and troubleshooting, and submit repair requests as needed.
• Adhere to clinical, safety, and organizational policies.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with an emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED