Medical Assistant

knownwell•Schaumburg, IL

11d•Onsite

About The Position

knownwell is a weight-inclusive healthcare provider offering weight management, primary care, nutrition counseling, and health coaching through a hybrid model of in-clinic and virtual care. Backed by significant funding, the company is rapidly scaling to expand access to evidence-based obesity care nationwide. As a Medical Assistant at knownwell, you will be instrumental in delivering patient-centered care and supporting the clinical team. Your responsibilities will include assisting with procedures, managing clinic operations, and maintaining patient records, all while ensuring a welcoming and high-quality patient experience. This role offers an exciting opportunity to join a growing, collaborative team and make a significant contribution to the care journey of patients in our obesity management and primary care programs.

Requirements

High school diploma or equivalent
1-2 years of healthcare experience
Familiarity with electronic medical records (EMR) systems
Excellent communication and interpersonal skills; works effectively and collaboratively with patients, clinicians, and teammates.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Passion for high-quality, evidence-based patient care and outstanding patient experience.

Nice To Haves

Medical Assistant certification strongly preferred
Experience in primary care, specialty care, metabolic health, or weight management preferred
Experience with athenahealth preferred

Responsibilities

Greet patients and other visitors in a professional and welcoming manner, verify patient details, and collect patient payments.
Take vitals, gather patient histories, and assist with clinical procedures (e.g., EKGs, body composition scans, and phlebotomy).
Support smooth transitions between check-in, exam rooms, and check-out.
Update patient records, support external order submission, coordinate with external facilities, and review test results with clinicians.
Triage and respond to inbox messages to ensure patients receive appropriate support between visits.
Support patient scheduling, outreach, and other engagement efforts as needed.
Ensure exam room supplies are stocked and rooms are ready for patient care.
Provide support for clinicians on virtual patient care days as part of our hybrid care model as needed.