Medical Assistant - Pediatrics

TriHealth • Mason, OH

3d • Onsite

About The Position

The Medical Assistant provides direct patient care in a primary care pediatric office and works with care delivery providers to identify gaps in care, schedule required care, and follow up on referrals. The role supports pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and serves as a clinical liaison to the physician care plan through active communication with patients.

The Medical Assistant participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. The role requires strong clinical care, customer service, communication, and teamwork skills, and supports the mission, values, and management of TriHealth Physician Practices. Other job-related duties may be assigned to meet department needs.

This is a full-time, day-shift position at 6010 S Mason Montgomery Rd., Cincinnati, Ohio. The schedule includes a rotating weekend.

Requirements

• Graduate of an approved technical, professional, or vocational program in healthcare; required.
• Registered Medical Assistant through AMT, NCCT, or NHA, or Certified Medical Assistant by AAMA; required.
• Current Cardiopulmonary Resuscitation (CPR) certification; required.
• Medical office flow knowledge, especially clerical and front-office tasks.
• Ability to make quick decisions based on well-considered consequences and results.
• Strong skills in clinical care, customer service, communication, and teamwork.
• Knowledge of age-related competencies and care of various populations.
• Understanding of best practices in preventive care, chronic disease management, and utilization across the continuum of care.

Nice To Haves

• Equivalent experience in lieu of healthcare education.
• Knowledge of EMR, practice management software, and medical coding/billing is strongly encouraged.

Responsibilities

• Perform the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
• Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
• Accurately document clinical calls and patient rooming information, enter orders, pend prescriptions, note the current pharmacy, and complete order-result workflows.
• Address patient messages by phone and through MyChart in a timely manner, escalating issues as appropriate.
• Demonstrate clinical competency after orientation and annually.
• Maintain knowledge of population health and support wellness, prevention, and chronic disease management.
• Participate in tactics to close care gaps, including pre-visit planning and daily huddles, and inform physicians of potential barriers to care.
• Apply knowledge of adult and/or pediatric preventive medicine schedules, including age-based wellness checks, appropriate vitals and labs, immunizations, screening tools, and patient education.
• Identify and communicate with providers about patient wellness, chronic diseases, utilization, and care gaps.
• Attend continuing education and training opportunities, including Lunch and Learns.
• Participate in patients’ longitudinal care continuum and collaborate with wrap-around services such as behavioral health, complex care nursing, social workers, and community health workers.
• Provide patients with basic community resources related to social determinants of health.
• Support and provide patient education and coaching for wellness and chronic disease management.
• Demonstrate dependability through attendance, punctuality, and timely performance of duties.
• Follow TriHealth SERVE Standards and ALWAYS Behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, promoting quality and safety, respecting differences and contributions, valuing others’ time, maintaining a clean and safe environment, using resources responsibly, and showing courtesy and compassion.

Benefits

• Competitive shift differentials where applicable.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
• Sign-on bonus up to $1,500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed