Medical Assistant - Cranston
About The Position
The Medical Assistant reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel and works under the general supervision of a Licensed Independent Practitioner. The role provides clinical and administrative support in an ambulatory setting in accordance with established policies and procedures. It provides age-appropriate care to geriatric, adult, adolescent, and pediatric patients while promoting patient- and family-centered care and recognizing patients’ developmental, cultural, and individual needs. The position supports Brown University Health’s mission, vision, and values, including Compassion, Accountability, Respect, and Excellence, and its Success Factors: Instill Trust, Value Differences, Patient and Community Focus, and Collaborate. The Medical Assistant supports patient visits and clinical workflows through pre-visit planning, rooming, documentation, point-of-care testing, assisting with examinations and procedures, vaccine administration, specimen handling, follow-up, referrals, scheduling, and patient education. The role also helps maintain examination rooms, equipment, supplies, infection-control standards, patient safety, and confidentiality, and contributes to administrative office work and a collaborative, team-based approach to care.
Requirements
- High school diploma or equivalent.
- Ability to read, write, and speak English.
- Basic Life Support (BLS) certification.
- Graduation from a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience.
Nice To Haves
- Medical Assistant certification.
Responsibilities
- Work respectfully within the scope of training and capabilities and follow established practice, clinic, and office workflows.
- Review and update patient records before visits, including test results, consultations, and correspondence; identify needed services based on protocols and communicate reminders to providers through the EMR.
- Prepare patients for examinations and treatments, escort them to exam rooms, obtain and document vital signs and weight, record chief complaints, reconcile medications, document histories, health concerns and pain scores, and complete required EMR questionnaires.
- Support efficient patient flow throughout the practice or clinic.
- Review health maintenance and chronic illness services and perform or initiate services according to established protocols and standing orders.
- Perform approved point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose testing, urinalysis, urine HCG, and rapid strep testing.
- Document allergies, medications, and medical, surgical, and family histories; initiate pharmacy benefit verification as needed.
- Assist providers with physical examinations and procedures using appropriate aseptic techniques and established standards.
- Administer vaccines and place PPDs according to practice or clinic protocols.
- Complete post-visit follow-up; ensure specimens are correctly labeled, documented, and sent to the laboratory; track laboratory orders and results; update the medical record; contact patients about outstanding labs or orders; and promptly report abnormal results to a physician or nurse.
- Follow up on specialty-care and other service referrals, track consultation reports, update the EMR, and contact patients with referral reminders as needed.
- Review pending prescription refill requests.
- Clean and prepare examination rooms between patients and ensure they are stocked and ready for appointments.
- Explain programs, procedures, tests, and preparation instructions to patients; educate patients about care coordination and appropriate use of emergency services; and document barriers to care.
- Schedule tests and follow-up appointments, preregister patients, verify demographic and insurance information, and obtain prior authorizations when needed.
- Monitor and order supplies, clean medical equipment, report damaged or missing equipment, and check medications and supplies for expiration dates.
- Assist with administrative office responsibilities, including mailing reminders and other patient correspondence.
- Manage time effectively and use slower periods to prepare for upcoming patient and practice needs.
- Maintain quality assurance, patient safety, environmental safety, and infection-control standards; protect patient privacy and confidentiality.
- Maintain a positive, collaborative attitude and participate actively in team-based patient care.
- Support patient-centered medical home goals by adapting to changing practice needs.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
