Medical Assistant - Cranston
About The Position
The Medical Assistant reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. Under the general supervision of a Licensed Independent Practitioner, the Medical Assistant provides clinical and administrative support in an ambulatory setting, following established policies and procedures. The role provides age-appropriate care to geriatric, adult, adolescent, and pediatric patients while promoting patient- and family-centered care and recognizing patients’ developmental, cultural, and individual needs. Employees are expected to support Brown University Health’s mission, vision, and values, including Compassion, Accountability, Respect, and Excellence, and its Success Factors: Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.
Requirements
- High school diploma or equivalent.
- Ability to read, write, and speak English.
- Basic Life Support (BLS) certification.
- Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience.
Nice To Haves
- Medical Assistant certification.
Responsibilities
- Work effectively and respectfully within the scope of training and capabilities.
- Follow established practice, clinic, and office workflows to promote quality and efficiency.
- Perform pre-visit planning by reviewing and updating patient records, identifying needed services based on protocols, and communicating point-of-care reminders to providers through the EMR.
- Prepare patients for examinations and treatments, including escorting patients, obtaining and documenting vital signs and weight, recording chief complaints, reconciling medications, collecting histories and health concerns, documenting pain scores, and completing EMR questionnaires.
- Support efficient patient flow throughout the practice or clinic.
- Review health maintenance and chronic illness services and perform or initiate services according to established protocols and standing orders.
- Perform point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose testing, urinalysis, urine HCG, rapid strep testing, and other approved procedures.
- Document allergies, medications, and medical, surgical, and family histories in the patient record; initiate pharmacy benefit verification as needed.
- Assist providers with physical examinations and procedures using appropriate aseptic techniques and established standards.
- Administer vaccines and place PPDs according to practice or clinic protocols.
- Complete post-visit follow-up, ensuring specimens are correctly labeled, documented, and sent to the laboratory.
- Track laboratory orders and results, ensure results are entered into the medical record, contact patients regarding outstanding labs or orders, and promptly report abnormal results to a physician or nurse.
- Follow up on specialty-care and other referrals, track consultation reports, update the EMR, and contact patients with referral reminders as needed.
- Review pending prescription refill requests.
- Clean and prepare examination rooms between patients and ensure rooms are stocked and ready for appointments.
- Explain programs, procedures, tests, and preparation instructions to patients; provide education about care coordination and appropriate use of emergency services; and document identified barriers to care.
- Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations when needed.
- Monitor and order supplies, clean medical equipment, report damaged or missing equipment, and check medications and supplies for expiration dates.
- Assist with administrative office responsibilities, including mailing reminders and other patient correspondence.
- Manage time effectively and use slower periods to prepare for upcoming patient and practice needs.
- Maintain quality assurance, patient safety, environmental safety, and infection control standards in accordance with established policies and procedures.
- Protect patient privacy and confidentiality.
- Maintain a positive, collaborative attitude and actively participate in team-based patient care.
- Support patient-centered medical home goals by demonstrating flexibility and willingness to adapt to changing practice needs.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
