Medical Assistant

CenterWell • Hampton, VA

2d • Onsite

About The Position

Our Medical Assistants help make sure everything runs smoothly between checking in and seeing the doctor. They prepare patients by bringing them to the exam room, doing basic health checks, and explaining things clearly and kindly. By doing this, they help make sure patients get good care and doctors can work more efficiently. In this onsite position, you report to the Center Administrator and take on a more specialized role. Instead of just helping with procedures, you become a Patient Specialist. Your main job is to make sure patients are fully prepared before the doctor sees them. By doing this, you allow the doctors to concentrate only on making medical decisions, because everything else is complete.

Requirements

• Knowledge of HIPAA & Safety policies.
• Knowledge of Infection prevention and OSHA standards.
• Computer literacy.
• Ability to deliver responsive, patient-centered support.
• Ability to accurately record patient care information.
• Ability to apply practical patient care techniques.
• Ability to recognize and manage emotions effectively.
• Ability to work effectively across professional teams.
• Ability to convey information clearly and compassionately.
• Ability to recognize risks and workflow needs in real time.
• Ability to perform clinical tasks safely and consistently.
• Ability to maintain accuracy across repetitive tasks.
• Ability to communicate clearly and be easily understood.
• Ability to perform basic calculations accurately.
• Current or in progress BLS certification (for certain levels or state required).
• Graduated from MA training program or at least 3 years experience.
• Right to work in the United States.
• Work the assigned clinic hours.

Nice To Haves

• Knowledge of documenting screenings using approved, standardized tools.
• Knowledge of safe vaccine administration standards.
• Ability to route messages to support care.
• Familiarity with POCT and specimen handling.
• Understanding of value-based care fundamentals.

Responsibilities

• Perform "Intake," including medication and allergy verification, patient history documentation, and conducting validated screenings as needed (e.g., PHQ-2, Fall Risk, etc.).
• Manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies.
• Ensure patients understand their next steps by using the "loop-back" method where they repeat instructions in their own words.
• Prepare patients for doctor's examinations by taking vital signs and documenting patient history.
• Maintain clinical flow by aiming for a same-day "touch" for all tasks in the EMR inbox and worklist.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED