Medical Assistant II-Quality Performance Team

IU Health • Indianapolis, IN

2h • Hybrid

About The Position

This primarily remote Medical Assistant role supports preventive care, quality improvement, and patient outcomes across ambulatory clinics. The position combines patient outreach, chart review, quality-related documentation, and clinic support, with occasional onsite visits for training, education, and quality support. The typical schedule is 8:00 AM to 4:30 PM, with flexible hours available, such as 7:00 AM to 3:30 PM. Weekends and holidays are not required.

Under the supervision of the designated supervisor and assigned physician, the Medical Assistant performs duties associated with direct patient care and clinical direction in accordance with organizational standards. The role supports smooth patient flow, completes ordered procedures and treatments, performs general laboratory work, instructs patients about procedures and treatments, and ensures medical orders and referrals are carried out accurately and promptly. It also includes registration and scheduling, maintaining EHR files, and general front-office functions as needed. The Medical Assistant may precept MA team members or externs when requested by leadership.

The position requires prior ambulatory Medical Assistant experience; new graduates without clinic experience will not be considered. Within the first six months, the employee is expected to develop an understanding of quality measures and compliance requirements, learn quality workflows in electronic health record systems, meet outreach and productivity expectations, manage message pools and follow-up activities, and work independently with minimal oversight.

Requirements

• Prior Medical Assistant experience in an ambulatory or outpatient clinic setting; new graduates without clinic experience will not be considered.
• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; the diploma must be completed within 13 months from the start date.
• Requires 0–2 years of relevant experience.
• A current medical assisting certification from AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), and/or AMCA (CMAC).
• AHA Basic Life Support for healthcare workers certification; other advanced life-support certifications may be required depending on unit or department specialty and patient-care policies.
• Knowledge of OSHA, CLIA, and ADA.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies under current clinical policy and Point of Care and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Ability to meet technical and physical standards.
• Strong understanding of clinic operations and workflows.
• Ability to work independently with minimal supervision.
• Excellent communication and organizational skills.
• Strong computer and documentation skills.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.

Nice To Haves

• Experience with patient outreach and preventive care initiatives.
• Experience supporting quality measures or population health programs.
• Comfort balancing multiple priorities in a fast-paced environment.
• Experience educating or supporting clinical staff.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Contact patients due for preventive screenings and services.
• Schedule mammograms and other preventive care appointments.
• Review medical records to identify gaps in care.
• Audit charts for missing documentation.
• Manage quality message pools and patient portal communications.
• Retrieve and attach outside medical records.
• Support quality improvement and compliance initiatives.
• Educate clinic staff on quality workflows and tools.
• Provide occasional onsite clinic training and support.
• Perform direct patient-care and clinical-support duties in accordance with organizational standards and under the supervision of the designated supervisor and assigned physician.
• Ensure ordered procedures and treatments are complete, support smooth patient flow, perform general lab work, and instruct patients about procedures, treatments, and care needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Perform registration and scheduling activities according to organizational and departmental procedures.
• Maintain EHR files and perform general front-office functions as needed.
• May precept current MA team members or MA externs when requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Student loan forgiveness eligibility.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly financial incentives.
• Primarily remote work environment.
• Opportunity to learn and develop through advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED