Medical Assistant (Per diem)(Womens Health)(BMC Brighton)

Boston Medical Center•Brighton, MA

6d•Onsite

About The Position

The Medical Assistant (Per Diem) in Womens Health at BMC Brighton will deliver care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. This role involves clinical support, administrative duties, and advanced clinical activities as needed. The Medical Assistant will collaborate with the healthcare team to ensure efficient patient flow, accurate documentation, and provision of quality patient care. They will also perform clerical support functions and adhere to all hospital standards and work rules.

Requirements

HS diploma or GED
Successful completion of a medical assistant program OR Successful completion of the second medical-surgical clinical rotation OR Equivalent combination of education and healthcare related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and utilize basic medical terminology and abbreviations.
Ability to work independently and to make decisions based on department policies and established procedures.
Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
Must be able to maintain strict protocols of all confidential or sensitive information.

Nice To Haves

Experience in clinical setting is preferred

Responsibilities

Collaborates with the licensed Nurse/clinic manager to determine appropriate work assignment and priorities, and communicates status of delegated task completion and outcome of patient data findings.
Monitors patient flow, including waiting room activity and communicating wait time updates to patients.
Conducts pre-visit chart review and preparations for upcoming visits, including identification and documentation of patient care needs and entering orders for labs and tests.
Greets patients and escorts them to exam rooms.
Uses recognized and accurate medical terminology and abbreviations for all documentation.
Assists with intake process, including checking identifiers, collecting and documenting vital signs, chief complaint, medical/family/social history, allergies, smoking status, and current medications.
Obtains immunization records/history and enters findings into the patient medical record.
Instructs patients on how to prepare for the provider and anticipates/sets up special equipment and/or supplies needed for visits.
Administers preventative/population health management screens and questionnaires and records them in the medical record.
Arranges refills information for provider approval.
Downloads glucometer and other device data for provider review.
Alerts the provider when a patient is ready and communicates abnormalities in findings.
Complies with department documentation standards to ensure a complete and accurate patient record.
Updates patient pharmacy information.
Collects, labels, sends, and may deliver specimens with appropriate laboratory slips and/or requisitions.
Identifies emergency/crisis situations and initiates appropriate response actions within the scope of their role.
Maintains competence of tasks and performs tasks in relation to a variety of technical skills, which may include cast/splint care, guaiac, glucose finger stick, EKGs, POCT, vital signs, phlebotomy, etc.
Provides basic skin care, including application of heat and cold, diabetic foot care, and application of elastic stockings and ace wraps.
Uses Universal precautions and performs wound care inclusive of simple dressing changes and saline irrigations, arranging for a Registered Nurse to be present for wound assessment.
Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedures.
Draping and prepping patients under the direction of the licensed nurse or provider.
Provides basic patient equipment care, including changing hearing aid batteries and applying splints/prostheses.
Helps to complete patient visits by printing disposition forms and patient education materials.
Assists with staging selected prior authorization for medication or supplies needed.
Strictly adheres to isolation procedures as initiated by licensed personnel.
Performs initial cleaning/decontamination of equipment/materials and instruments.
Checks inventories, and restocks, replaces, and assembles patient equipment and supplies.
Utilizes the care team’s population health management registry or other applicable database for preventative care outreach.
Restocks, replaces, and assembles patient equipment and supplies ordered by Nurse Manager and/or designee.
Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.
Prepares supply order form.
Understands, respects, and demonstrates patient confidentiality in all endeavors.
Performs other duties as needed.
Assists with advanced clinical activities such as chronic wound treatment, MOHS surgery, excisional surgery, laser treatment, and cosmetic procedures.
Performs advanced clinical activities such as suture removals, phlebotomy.
Performs all duties associated with an Ambulatory Services Representative, including registration, scheduling, and collecting co-payments.
Gathers and/or assists patients with registration information at every visit, ensuring accurate data entry and updates into the computer system.
Verifies third-party insurance coverage for patients and obtains prior approval for services when necessary.
Follows internal collection and cash control policies by informing patients of their financial obligations and collecting payment at time of service.
Directs patients with financial concerns to appropriate staff.
Creates and/or obtains medical records for patients and distributes copies to the appropriate person.
Assigns medical record numbers to new patients and collaborates with Medical Records department for suspected duplicate records.
Maintains clinic files and patient records, screening charts prior to appointments and verifying information.
Uses computer terminal for access/input of patient information, lab results, and other automated requests.
Stamps and dates charts as required and prepares files and other clinic-specific forms.
Mails out clinic-specific notices and letters as required.
Handles clinic mail and delivers it to the appropriate person.
Creates cross-booking activities for linked appointments.
Reschedules patients from canceled or bumped clinic sessions.
Enters charge code and updates diagnosis codes into the patient account system.
Tracks and arranges for return of borrowed/rented equipment.
Maintains appropriate equipment logs and records.
Demonstrates the knowledge and skills necessary to provide age-appropriate care to the groups of patients regularly served.
Orientation of new staff and serves as a resource to float pool staff.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights.
Utilizes hospital’s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital’s mission and goals.
Schedules urgent patients into providers schedule for immediate evaluation.
Completion of billing batch for advanced clinical activity.
Creates and maintains special procedure and sub-specialty patient lists for reference.
Maintains special procedure and sub specialty areas, including cleaning, auditing, inventory, inspection, stocking, ordering, and maintaining vendor logs.
Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge.
Adapts to changing patient and practice unit needs, including offering assistance to other team members, floating, and adjusting assignments.
Collaborates with the nurse manager/clinic supervisor to coordinate break periods.
Acts in a manner that supports a positive and collaborative work environment.
Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts.
Seeks out and acts upon constructive feedback regarding daily performance.
Participates in staff meetings/initiatives including appropriate quality improvement and education activities.
Participates in ongoing educational activities to maintain technical competency and updates requisite skills.
Attends in-services on new equipment, procedures and programs; maintains accurate annual education record.
Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations.
Adheres to attendance, safety, and infectious disease control policies/standards.
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights.
Demonstrates the knowledge and skills necessary to provide age-appropriate care to the groups of patients regularly served.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights.
Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.