Medical Assistant - Bilingual English/Spanish

Winters Healthcare•Winters, CA

4h•Hybrid

About The Position

We are looking for a passionate and motivated Medical Assistant, fluent in English and Spanish to join our team! As a Medical Assistant, you will have an important role in collaborating with the care teams and building a trusting relationship with the patient to ensure they receive exceptional care within Winters Healthcare. You will help monitor and manage the provider’s patient schedule to ensure a smooth flow from the patient to patient. You will greet patients, record the patient’s reason for the visit, perform and record vital signs, perform phlebotomy and provide immunizations to patients of all ages as directed by the medical provider. You will also follow up on labs, referrals, and prescription refill requests in a timely manner. The ideal candidate is a quick learner, organized, bilingual in English and Spanish, and has a significant background providing excellent customer service! The ideal candidate enjoys working with people, making connections, and building relationships. In addition, the ideal candidate will have strong communication skills, – listening included – the ability to establish effective, trusting relationships, and the passion to provide exceptional care to the patients of Winters Healthcare as we partner with them in their health journey. The Medical Assistant works within a model of team-based care as part of the care team and cares for patients in the role of the Medical Assistant. The MA is responsible for assisting providers with patient care, keeping medical supplies stocked, performing designated diagnostic procedures, giving injections, performing blood draws, screening provider telephone calls and providing medical education. The MA is responsible for working in a team-based environment supporting the Relationship-Based Model of Care. Additionally, the MA may also provide front office coverage and assist in patient scheduling, verification of information, routing phone calls, collecting, posting, and managing account payments. The ideal candidate enjoys: working on a team, being with people (co-workers, patients, community, etc.), collaborating, being innovative, and building connections and relationships. We are a unique organization and value the relationships we develop with one another to improve the health of our community.

Requirements

Bilingual fluency in English and Spanish (required).
Graduation from an accredited medical assistant training program, or technical school;
Knowledge of medical assisting practices, including vital signs, immunizations, and phlebotomy.
Strong organizational skills with attention to detail and accuracy.
Excellent communication and active listening skills, with the ability to build trust and rapport with patients and staff.
Ability to work collaboratively in a team-based, patient-centered care environment.
Proficiency with computers, standard office equipment, and Electronic Health Records (OCHIN Epic preferred)
Commitment to outstanding customer service and high-quality patient care.
Emotional intelligence and sound judgment in handling sensitive situations.
CPR Certification (or receipt of certification within 60 days of hire)
Significant background in providing outstanding customer service
Bilingual fluency in English and Spanish (speak, read, and write) is required.
Well-organized and detail-oriented, with ability to prioritize tasks and manage time effectively in an integrated setting
Strong interpersonal skills with ability to build trusting relationships with patients, coworkers, and community.
Demonstrated customer service and ability to create a welcoming, supportive environment for all patients
Effective oral and written communication skills, including active listening.
Demonstrated ability to work as part of a team, collaborating with all levels of the team
Emotional intelligence, flexibility, and problem-solving skills in dynamic or stressful situations.
Working knowledge of medical assistant duties, including vital signs, immunizations, phlebotomy, and specimen handling.
Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with electronic health records (EHR); familiarity with OCHIN Epic preferred.
Commitment to Winters Healthcare’s mission of providing accessible, relationship-based care to underserved populations.

Nice To Haves

Previous health center experience and working with integrated behavioral health teams preferred.
Familiarity with county programs such as Family PACT, CHDP, and Healthy Families.

Responsibilities

Communicate, collaborate, and work in a team-oriented environment supporting our model of care
Greet and escort patients; record chief complaints and vitals; provide immunizations, perform blood draws when directed to do so by the licensed care team provider.
Assist providers with patient care including coordinating referrals, labs, and prescription refill requests.
Greet and escort patients to exam rooms courteously.
Manage provider-patient panel, including chart preparation and follow-up.
Monitor the provider’s daily patient schedule.
Perform and record vital signs (TPR, BP, weight, height) relevant to the complaint.
Record chief complaint or reason for visit.
Assist with examinations and minor surgeries as needed.
Perform phlebotomy and prepare lab specimens for pickup.
Conduct office lab tests and maintain control records.
Perform diagnostic tests as directed (e.g., ECG, pulmonary function).
Administer immunizations and injections for all ages.
Provide patient education materials.
Screen and follow up on patient calls, addressing questions or relaying messages.
Document patient-related activities in charts (e.g., injections, messages).
Complete referrals and schedule specialty appointments.
Support quality improvement initiatives as required.
Maintain cleanliness of countertops, exam rooms, and lab equipment.
Order and receive medical supplies.
Assist front office with reception duties and general cleaning.
Other duties as assigned.

Benefits

Full health insurance benefits
Medical insurance
Dental insurance
Vision insurance
Supplemental long-term disability
Life insurance/ AD&D
Employee assistance program
Paid time off
45 Wellness days per equivalent year
9 paid Holidays off
Additional 2 weeks of PTO (based on years of service, hours worked, and 4DWW hours). (~58+ days off)
401K retirement match at 3%
Flexible Spending Account (FSA)
$350 scrub allowance upon hire
$200 scrubs allowance each year after the first