MA

Crossover Health Medical Group•Menlo Park, CA

14d•Onsite

About The Position

Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging. The Medical Assistant helps create an exceptional patient and member experience in the clinic and beyond. The role welcomes members, assists with check-in and visit transactions, and supports the clinical team with patient care. It also involves explaining employer-sponsored health insurance benefits and coordinating member needs with providers and staff.

Requirements

Graduate of an accredited medical assistant or surgical technician program.
At least 2 years of comparable clinical back-office medical assistant experience.
Current BLS (Basic Life Support) certification.
Ability to stand, walk, and sit for extended periods; occasionally lift and carry items weighing up to 50 lbs; and perform manual and finger dexterity and hand-eye coordination tasks.
Ability to perform a full range of body motion, potentially including handling and lifting patients.
Corrected vision, hearing, and speech within normal ranges.
Ability to communicate effectively with patients and team members.

Nice To Haves

Excellent computer skills and familiarity with Microsoft products.
Reading, writing, and excellent oral proficiency in English.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Ability to work effectively as a key team member.
Comfort and efficiency with multitasking, issue resolution, and conflict management.

Responsibilities

Take medical histories, measure patient vitals, and gather other pertinent information to assist clinicians with patient care.
Manage inventory, order medical supplies and materials, and replenish supplies.
Provide phlebotomy and immunization services.
Welcome members and handle interactions with hospitality and professionalism.
Deliver quality service and outcomes, accommodate support requests when possible, and promptly resolve member questions.
Assist with assigned projects and special provider or patient requests.
Support member check-in, including benefit eligibility files, check-in technology, and clinic workflows.
Process transactions required to begin or complete visits.
Explain employer-sponsored health insurance, including copays, coinsurance, and benefit-specific requirements.
Answer calls, schedule appointments, respond to emails, and follow up on member needs.
Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
Perform other duties as assigned.