Medical Assistant - Assessment Center

Bowery Residents' Committee • New York, NY

9d • Onsite

About The Position

The Medical Assistant supports the delivery of healthcare services to BRC clients by assisting medical practitioners with routine clinical tasks, vital sign measurements, appointment coordination, and medical records management. Through compassionate client interactions and efficient clinical and administrative support, this role helps promote access to healthcare, dignity, and well-being for individuals experiencing homelessness, supporting BRC’s mission of helping New Yorkers achieve health, self-sufficiency, and hope.

The position is full-time, 37.5 hours per week, Monday through Friday from 7:00 a.m. to 3:30 p.m. Work takes place in shelter and assessment center settings serving single adults and adult families. The role involves regular interaction with clients experiencing mental health conditions, substance use disorders, trauma, chronic health conditions, and other barriers to housing stability. Staff may need to respond to crises, behavioral incidents, medical emergencies, and other unpredictable situations using de-escalation techniques and established safety protocols. The work may involve standing, walking, conducting rounds, assisting clients, extended sitting, and frequent use of computers and other office equipment. Employees may be exposed to unsanitary conditions and environmental hazards associated with residential and homeless services settings.

Requirements

• High school diploma or GED.
• Graduation from an accredited Medical Assistant program.
• Basic computer literacy and ability to maintain accurate electronic and paper medical records.
• Ability to perform administrative and clinical support tasks under the direct supervision of an authorized practitioner.
• Strong organizational, communication, and interpersonal skills.
• Ability to interact professionally, courteously, and respectfully with clients and healthcare staff.
• CPR certification, or willingness to complete CPR training.
• Ability to provide appropriate care based on the age and needs of the clients served.
• Commitment to providing quality client service and exceeding client expectations.
• Ability to collaborate with others, contribute ideas to improve outcomes, and seek and provide feedback tactfully and respectfully.

Nice To Haves

• Experience working with individuals experiencing homelessness, particularly those with histories of mental health conditions and/or substance use disorders.
• Experience in a healthcare, medical office, clinic, or similar setting.
• Familiarity with medical terminology, client chart management, appointment coordination, and clinical documentation.
• Experience assisting healthcare practitioners with routine clinical support tasks.
• Bilingual Spanish; other language skills may be beneficial based on program needs.

Responsibilities

• Welcome and receive clients, notify them of scheduled appointments, and escort them from the waiting area to the appropriate provider or physician.
• Prepare, assemble, organize, and maintain client medical charts and records, including accurate documentation in AWARDS, CARES, and other site-required systems.
• File and upload medical documents, fax records, and perform clerical and administrative tasks that support clinic operations.
• Measure and record client vital signs as directed and in accordance with established procedures.
• Assist authorized practitioners with specific clinical tasks under their direct and personal supervision, serving as a second set of hands as needed.
• Prepare and organize examination rooms, tables, instruments, and supplies for practitioners.
• Clean, disinfect, sterilize, and maintain clinical equipment and medical instruments according to established protocols.
• Maintain emergency bags, oxygen tanks, and other clinical equipment according to established protocols.
• Follow accepted infection control practices and OSHA Bloodborne Pathogens Standards.
• Provide compassionate care and communicate effectively with clinical, clerical, Community Technician (CT), Independent Living Specialist (ILS), DHS, and managerial staff to support continuity of care.
• Provide emergency First Aid/CPR assistance when needed, within the scope of training and certification.
• Collaborate with the clinical team and attend required meetings and educational courses.
• Perform other related duties as assigned.

Benefits

• Competitive health and dental plans, with coverage available for a spouse, domestic partner, and dependents.
• Minimum of 3 weeks of paid vacation, 12 paid holidays, and additional paid sick and personal time.
• 403(b) retirement plan with BRC matching contributions.
• Tuition assistance and career development and training opportunities.
• Flexible Spending Accounts for healthcare, transit, and childcare expenses.
• Free resources for legal, financial, and personal support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED