MA - Medical Assistant

Elite DNA Behavioral Health•Jacksonville, FL

99d

About The Position

Medical assistants perform routine administrative and clinical tasks that help physician and other healthcare practitioner offices run smoothly. They help patients feel at ease and may explain physician instructions. The role is cross-trained in administrative and clinical duties and provides patient care under the direction of a physician or licensed healthcare provider. The Medical Assistant supports psychiatrists, physician assistants, and advanced practice registered nurses by coordinating patient care, completing documentation, preparing patients for examinations, performing basic medical assessments, and managing patient communications and medication-related tasks. The position also maintains patient records and helps ensure clients receive a complete, appropriate, and positive experience.

Requirements

High school diploma or equivalent.
One year of experience in healthcare; medical staff services experience preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to effectively use electronic health records.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical assisting certification preferred.
Experience in medical staff services preferred.

Responsibilities

Provide services to individuals and coordinate or support psychiatrists, physician assistants, and advanced practice registered nurses.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized manner to support clinic efficiency and productivity.
Collaborate with team members and other staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
Ensure medication histories are accurate when taking vital signs, removing medications the patient is no longer taking.
Perform genetic testing; educate patients, submit tests, and follow up on results so providers have them before the next patient visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely manner.
Perform medical assessments, including blood pressure, height, and weight measurements, and take medical histories.
Provide timely documentation and assist physicians and nurses with direct client care and administrative tasks, including filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve call reasons within 24 hours, and document each call and subsequent interaction.
Triage incoming and voicemail patient calls and document interactions within 24 hours.
Review Athena messages and inbox items, respond and document accordingly, and discuss patient concerns with the appropriate provider within 24 hours of an incoming call, email, voicemail, or message.
Take medication orders from psychiatrists, APRNs, or PAs and phone them in to pharmacies when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication will be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with patients and pharmacies.
Update medications and related information in patient charts.
Provide patients with guidance and education about prescribed medications and when and where to obtain them.
Provide information about the after-hours call line and where patients can call with questions; document this interaction in the patient chart.