Medical Assistant Oncology

Banner Health

1d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and in implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience in an oncology setting at Banner MD Anderson Cancer Center in Gilbert, Arizona. Daily duties include taking vital signs, performing EKGs, handling medication prior authorizations, maintaining exam rooms, managing record requests, placing heart monitors, and preparing charts for appointments. The position is full-time, Monday through Friday on day shifts, although shift hours may vary. Medical assistants who hold an eligible national certification and have at least 12 months of MA work experience are eligible for a $2,000 sign-on bonus. The posting states that the bonus is associated with a 12-month commitment to Banner Health. The Medical Assistant works under the direct supervision of providers and collaborates with staff, physicians, patients, families, and external healthcare contacts. The role includes preparing patients for exams and treatment; supporting providers with examinations and minor in-office procedures; coordinating patient care, referrals, authorizations, prescriptions, and scheduling; maintaining accurate clinical and billing documentation; and keeping clinical spaces and equipment clean, stocked, and functional. The position also completes required onboarding and orientation activities, including simulation training as needed.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from American Medical Technologists (AMT), CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
For the sign-on bonus eligibility described in the posting: an eligible national MA certification and 12 months of MA work experience; the bonus is tied to a 12-month commitment to Banner Health.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Experience with EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with exams and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use appropriate infection-control precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians in supporting patient care.
Administer medications in accordance with established policies and procedures or as directed, when applicable.
Provide clerical support and maintain complete patient records, including labs, authorizations, X-rays, hospital records, and prior care information; provide accurate billing information promptly.
Maintain clean, functional clinical areas by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidance for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks such as expired medications, equipment, and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support providers and respond to changes in the health status of patients and families.