Medical Assistant Orthopedic Clinic

Banner Health•Sun City West, AZ

About The Position

The Medical Assistant works alongside physicians and healthcare staff in a fast-paced orthopedic clinic, supporting a positive patient experience and providing direct clinical and administrative assistance. The position assists clinicians and nursing staff with medical care and direct patient care, using specialized knowledge, judgment, and skills. The role prepares patients for examinations and treatment, assists with exams and minor in-office procedures, coordinates patient care and follow-up, maintains accurate medical records, and helps ensure the clinic environment and equipment are clean and functional. The position works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external healthcare contacts. The schedule is four 10-hour days per week: Monday, Tuesday, Thursday, and Friday, from 6:30 a.m. to 5:00 p.m.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from American Medical Technologists (AMT), CMA from the American Association of Medical Assistants (AAMA), CCMA from the National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by obtaining and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report potentially significant changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and provide support to clinicians. Medication administration may be required under established policies or clinician direction.
Provide clerical support and patient notifications; maintain complete medical records, including labs, authorizations, X-rays, hospital records, and previous care information, and provide accurate billing information promptly.
Maintain a clean, functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Communicate effectively with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Interact with staff, physicians, patients, families, and external healthcare contacts; prioritize information from multiple sources to support responses to changes in patient and family health status.