Medical Assistant Children Orthopedics

Banner Health•Glendale, AZ

4d•Onsite

About The Position

The Medical Assistant works alongside providers and healthcare professionals in a fast-paced, patient-focused pediatric orthopedic clinic in Glendale, Arizona. The role assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care, using specialized knowledge, judgment, and skills to support an excellent patient experience. The clinic schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift. The position prepares patients for examinations and treatment, assists providers with examinations and minor in-office procedures, coordinates patient care and related services, communicates test results, and provides clerical and documentation support. It also helps maintain a clean and functional clinical environment, manages supplies and medication-related tasks, and communicates with patients, families, clinicians, and other internal and external contacts. The position works under the direct supervision of providers. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program; they must obtain national certification within 12 months of hire. Banner Health states that it invests in employee training, education, and career development.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved Medical Assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified candidates may be considered with proof of completion of a formal Medical Assistant education program and must obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of a change in condition to the clinician.
Assist providers with examinations and minor in-office procedures, which may include blood pressure measurement, documenting respiration and heart rate/pulse, taking temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed.
Use universal blood and body fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians; administer medications when authorized by established policies and procedures or directed to do so.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and supplying accurate information for billing in a timely manner.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; disinfect instruments according to sterilization procedures and follow manufacturer recommendations and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; perform medication-related tasks, including handling expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training when needed or directed.
Prioritize information from multiple sources to support patient and family responses to changes in health status; interact with staff, physicians, patients, families, and external healthcare contacts.