Medical Assistant (MA) - Pre Transplant Clinic

Hartford Hospital•Hartford, CT

About The Position

Under the supervision of a Clinical Supervisor, provider, and/or practice manager, the Medical Assistant performs medical assisting and administrative support functions in a medical office. The work supports patients’ healthcare, safety, and comfort needs as well as effective office and organizational business and revenue-cycle operations. Responsibilities are carried out according to applicable regulatory, state, and company standards and department policies and procedures. The role combines patient-facing care with administrative tasks, including patient intake and scheduling, insurance verification, maintaining electronic health records, routine diagnostic testing, specimen handling, and support for providers and nursing staff. Additional duties may vary by department, and the employee may be asked to perform comparable duties as requested by a manager.

Requirements

High school graduate or equivalent.
Graduate of an accredited medical assistant program or medical certification.
One to two years of experience in a medical office.
Certified Medical Assistant (CMA) certification granted by the American Association of Medical Assistants (AAMA), or Registered Medical Assistant (RMA) certification granted by the American Registry of Medical Assistants.
CPR certification, or validation within three months of hire.
Excellent written and verbal communication and interpersonal skills.
Knowledge of medical terminology and insurance requirements.
Strong computer skills, including working knowledge of Microsoft Office software.
Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
Ability to work effectively in a team environment.
Strong organizational skills and attention to detail.

Nice To Haves

Ability to communicate in other languages.
Knowledge of medical coding, including ICD-10 and CPT.
Experience working with an electronic health record (EHR).

Responsibilities

Greet and check in patients; verify insurance; triage incoming phone calls; schedule appointments and inform patients of preparation requirements.
Schedule follow-up appointments and associated testing or procedures, and obtain pre-certifications for tests, procedures, treatments, medications, and hospitalizations as needed.
Collect, compile, and maintain patient demographic, financial account, and medical record information in electronic health record systems; scan and upload documents and test results into EPIC.
Assist with documenting and coding physician charges, medical procedures, and diagnoses.
Provide safe, appropriate basic patient care delegated by a registered nurse and/or provider.
Prepare exam rooms and room patients; perform routine diagnostic tests such as vital signs, EKGs, and blood glucose monitoring.
Instruct patients on proper sterile specimen collection, and collect and prepare specimens and paperwork for outside reference labs.
Verify patient information, including medications and changes in medical history or family information; update the EHR and notify nursing staff or providers of information relevant to patient assessment.
Perform basic therapeutic measures under the direction of nursing staff or a provider; reinforce patient education; report lab results and follow through on provider instructions for follow-up or medication changes; and call prescriptions into pharmacies as ordered.
Maintain inventory of medical supplies and equipment and/or clean and sterilize equipment in patient exam rooms.
Participate in meetings, training, in-service education, and performance-improvement activities as directed, and use resources cost-effectively.
Perform other comparable duties as requested by the manager.