Medical Assistant (MA) - Pre Transplant Clinic

Hartford Healthcare•Hartford, CT

12d

About The Position

Under the supervision of a Clinical Supervisor, provider, and/or practice manager, the Medical Assistant performs medical assisting and administrative support functions in a medical office setting. The role supports patients’ health, safety, and comfort and contributes to efficient business and revenue cycle operations. Responsibilities must comply with applicable regulatory, state, and company standards and department policies and procedures. Duties may vary by department, and other comparable duties may be assigned by the manager. The position combines administrative work—such as patient check-in, scheduling, insurance verification, record maintenance, and charge documentation—with basic patient care delegated by a registered nurse or provider. The Medical Assistant prepares exam rooms, conducts routine diagnostic tests, collects specimens, updates electronic health records, and supports patient education and follow-up.

Requirements

High school graduate or equivalent.
Graduate of an accredited medical assistant program or medical certification.
One to two years of experience in a medical office.
Certified Medical Assistant (CMA) certification from the American Association of Medical Assistants (AAMA), or Registered Medical Assistant (RMA) certification from the American Registry of Medical Assistants.
CPR certification, or validation within three months of hire.
Excellent written and verbal communication and interpersonal skills.
Knowledge of medical terminology and insurance requirements.
Strong computer skills, including working knowledge of Microsoft Office software.
Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
Ability to work effectively in a team environment.
Strong organizational skills and attention to detail.

Nice To Haves

Ability to communicate in other languages.
Knowledge of medical coding, including ICD-10 and CPT.
Experience working with an electronic health record (EHR).

Responsibilities

Greet and check in patients, verify insurance, and triage incoming phone calls.
Schedule appointments and inform patients of preparation requirements; schedule follow-up appointments and related tests or procedures.
Obtain pre-certifications for tests, procedures, treatments, medications, and hospitalizations as needed.
Collect, compile, and maintain patient demographic, financial account, and medical record information using electronic health record systems.
Scan and upload documents and test results into the EHR/EPIC system.
Assist with documenting and coding physician charges, medical procedures, and diagnoses.
Provide safe and appropriate basic patient care as delegated by a registered nurse and/or provider.
Prepare patient exam rooms and room patients.
Perform routine diagnostic tests, including vital signs, EKGs, and blood glucose monitoring.
Instruct patients on proper sterile specimen collection; collect and prepare specimens and paperwork for outside reference laboratories.
Verify patient information, including medications and changes in medical or family history; update the EHR and notify nursing staff or providers of information relevant to patient assessment.
As directed, perform basic therapeutic measures, reinforce patient education, report lab results, follow up on physician instructions, or call prescriptions into pharmacies as ordered by providers.
Maintain inventory of medical supplies and equipment and/or clean and sterilize equipment in patient exam rooms.
Participate in meetings, training, in-service education, and performance improvement activities as directed.
Ensure cost-effective use of resources within the employee’s control.