About The Position

The Immunization Program Medical Assistant-Client Support Specialist supports patient care and immunization operations for Harris County Public Health. Under the clinical guidance and oversight of the Immunization Program, the role performs front- and back-office duties and clinical tasks delegated by the Local Health Authority, in accordance with HCPH policies and procedures. It also supports clerical functions that help maintain clinic operations. The position works with the Mobile Immunization and Immunization Program teams, reports to the Mobile Immunization Assistant Program Manager, and travels throughout Harris County. It is a full-time, special-revenue-funded position requiring 40 hours per week. Typical hours are Monday through Saturday, 8:00 a.m. to 5:00 p.m.; shifts may occasionally extend beyond the scheduled end time, and workdays may vary, including weekends, as needed. Work takes place in clinical settings and alternative community-based locations, including mobile health-service events.

Requirements

  • Completion of a Medical Assistant program at a community college or business/technical school.
  • Experience in phlebotomy.
  • American Heart Association CPR certification.
  • Valid Texas driver's license.
  • One of the following credentials: Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA); Registered Medical Assistant (RMA) through American Medical Technologists (AMT); Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA); or National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT).
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Strong verbal and written communication skills.
  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
  • Ability to maintain confidentiality when handling sensitive information.
  • Ability to work well with teammates and communicate clearly and effectively, orally and in writing.
  • Willingness to drive throughout Harris County jurisdiction and to Harris County Public Health clinics.

Nice To Haves

  • At least six months of experience in a healthcare setting.
  • Bilingual in English and Spanish.

Responsibilities

  • Assist with patient appointments by providing immunizations, performing capillary and venous phlebotomy, collecting urine, conducting pregnancy tests and lead testing, taking vital signs, and gathering patient histories.
  • Perform front-office duties, including scheduling, answering phones, and checking patients in and out.
  • Prepare and label patient specimens for transport to appropriate laboratories.
  • Provide in-room support to clinical staff during visits, including assisting providers during procedures.
  • Keep laboratory and examination rooms neat, clean, and orderly in accordance with infection-control policies, and complete monthly inventory.
  • Perform data entry and electronic data processing using the HCPH electronic medical record system (Epic), Microsoft Excel, and other related programs or sites.
  • Support coordination of patient scheduling for services from multidisciplinary team members.
  • Interview clients to collect information required for eligibility determination using grant and payor guidelines.
  • Travel to community locations throughout Harris County and to Harris County Public Health clinics as directed.
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