MEDICAL ASSISTANT (Bilingual English / Spanish)

UNION HEALTH CENTER INC•New York, NY

134d•$19 - $26•Onsite

About The Position

The Union Health Center (UHC) is seeking a full-time, bilingual English/Spanish Medical Assistant for its primary and multi-specialty health center in New York, NY. UHC provides coordinated and accessible care and uses a team-based, patient-centered medical home model. The Medical Assistant provides direct patient care and supports providers and the broader care team in delivering services to union workers and their families. The role includes preparing patients and exam rooms, recording information in the electronic medical record (EMR), performing clinical screenings and tests, supporting follow-up and referrals, and assisting with patient communications and front-desk coverage. The Medical Assistant reports to the Team Supervisor. This is a non-exempt position with rotating schedules between 7:30 a.m. and 6:00 p.m. The salary range is $18.50–$25.95 per hour, commensurate with experience and qualifications.

Requirements

High school diploma or equivalent/GED.
Current Medical Assistant certification from a certified institution.
Phlebotomy skills.
Proficiency in one of the organization's target languages; this posting specifies English and Spanish.
Computer literacy.
Ability to communicate and work effectively with people at all levels, with strong teamwork and interpersonal skills.
Ability to maintain strong working relationships with providers and other professional team members.
Strong oral and written communication skills.
Good judgment and ability to contribute to timely decision-making.
Willingness to support collaborative thinking and problem-solving.
Professional appearance and presentation.

Nice To Haves

Phlebotomy certification.

Responsibilities

Attend daily team huddles and review quality measures before appointments, including health maintenance recommendations and prior screening, imaging, and lab results; update flow sheets according to UHC policies and procedures.
Record vital signs, allergies, weight, height, and smoking status in the EMR.
Perform clinical procedures and screenings as needed, including urine pregnancy tests, peak flow tests, finger-stick glucose tests, monofilament foot exams, vision and hearing screenings, urine dipsticks, and phlebotomy.
Code patient procedures in the EMR, update records as directed by providers, and perform medication reviews; notify providers of discrepancies and prescription refill needs.
Document patient screening assessments, including PHQ2, PHQ9, GAD, DAST, AUDIT, and SODH, annually or as needed, and document HPI before primary care visits.
Notify providers and prepare materials for in-patient procedures in accordance with UHC policies and procedures.
Prepare exam rooms, check equipment, stock supplies, escort patients, and perform two-patient identification before assessment and preparation for the provider.
Review and update patient demographic information, consents, insurance, and pharmacy information in the EMR; scan updated documents and forms according to indexing guidelines.
Communicate with providers and the care team, and check email and Teams messages throughout the day.
Schedule future appointments, provide follow-up information, print clinical visit summary sheets, and answer patient questions about medication changes, lab requests, referrals, and other follow-up instructions.
Assist with visit confirmation and follow-up calls, patient letters, appointment rescheduling, and correspondence according to UHC policies and procedures.
Clean and sterilize instruments as needed; follow safety procedures and blood-borne pathogen precautions; support patient care, infection control, and safety policies.
Answer telephones, document phone notes in the EMR, complete and sign notes promptly, and process electronic referrals, prior authorizations, and consultations ordered by physicians.
Collect information about walk-in patients' clinical complaints and direct them to the RN or Team Supervisor for triage when necessary.
Maintain quality assurance logs and medical and non-medical supply stock and ordering.
Attend organizational meetings and trainings, complete assigned Med Trainer courses, and use clinical registries as directed by providers or care teams.
Support the Patient Centered Medical Home goals and team-based approach by working cooperatively with clinical and non-clinical staff.
Comply with UHC privacy and security policies concerning protected health information, including HIPAA requirements.
Provide front-desk coverage as needed, including scheduling, patient registration, troubleshooting problems, and evaluating patient needs at the registration desk.