Medical Assistant, Full-Time w/Benefits

Family Health Center•Kalamazoo, MI

About The Position

Under the direction of the Clinical Team Manager, the Medical Assistant supports the patient-centered medical home by participating in the interdisciplinary care team and assisting providers in delivering primary care services. The position involves patient rooming and support, clinic-flow coordination, documentation in the electronic health record, routine testing, specimen handling, vaccine management, and assistance with examinations and procedures.

Requirements

Completion of a Medical Assisting program.
0–2 years of previous medical assisting experience preferred, or an equivalent combination of education and experience sufficient to perform the essential duties.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification or registration is preferred but not required.

Nice To Haves

Bilingual in English and Spanish; desired but not required.
Previous experience in community health.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification or registration.

Responsibilities

Manage clinic flow.
Record information in the EHR.
Obtain lab specimens, perform tests, and document results.
Carry out routine testing procedures, including hearing and vision screening.
File patient information and assist with medical records responsibilities.
Assist nurses and providers with incoming patient healthcare information.
Conduct a huddle on every patient before the appointment and record it in the EHR.
Manage telephone inquiries appropriately and complete assigned patient callbacks.
Implement provider orders, including blood draws, ECGs, labs, dressings, treatments, and refills.
Prepare for and assist providers with examinations and procedures, and complete necessary cleanup.
Greet patients using identified scripting, determine their needs, and direct them to the examining room.
Assist patients with using technology for other languages when applicable.
Assist with vaccine management, including administration, storage, and handling.
Help the team define and work toward identified quality indicators, including HEDIS/UDS, North Star, and PCI initiatives.
Prepare specimens for labeling and transportation, complete necessary forms, and arrange transportation.
Prepare charts for each patient, including reviewing the population health management system, reviewing and updating incomplete orders and referrals, and gathering other required information.
Follow rooming procedures, including asking about recent ER or hospital visits, taking vital signs, reviewing medication lists and due HEDIS or UDS measures, completing screening tests, and addressing health maintenance orders identified during chart preparation.
Follow FHC compliance standards in the FHC Handbook, Code of Conduct, and Conflict of Interest Policy.
Stay current with applicable federal, state, and FHC regulations, laws, and policies.
Adhere to universal precautions and FHC policies.