Medical Assistant, Full-Time w/Benefits

FAMILY HEALTH CARE CENTER OF KALAMAZOO•Kalamazoo, MI

21h

About The Position

The Medical Assistant supports the patient-centered medical home under the direction of the Clinical Team Manager. As an active participant in the interdisciplinary care team, the Medical Assistant assists providers in delivering primary care services. The role includes managing clinic flow and patient records, supporting examinations and procedures, conducting routine tests, carrying out provider orders, and participating in quality and compliance activities. The position is full-time and includes benefits.

Requirements

Completion of a Medical Assisting program.
0–2 years of previous medical assisting experience preferred, or an equivalent combination of education and experience sufficient to perform the essential duties.
Bilingual English and Spanish skills desired but not required.
Previous experience in community health is preferred.
Adherence to universal precautions and FHC policies.

Nice To Haves

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification or registration.
Previous medical assisting experience, with 0–2 years preferred.
Bilingual English and Spanish skills.
Previous experience in community health.

Responsibilities

Manage clinic flow and record information in the EHR.
Obtain laboratory specimens, perform tests, and document results.
Carry out routine testing procedures, including hearing and vision screenings.
File patient information and assist with medical records responsibilities.
Assist nurses and providers with incoming patient healthcare information.
Conduct a huddle on every patient before the appointment and record it in the EHR.
Manage telephone inquiries appropriately and complete patient callbacks as assigned.
Implement provider orders, including blood draws, ECGs, laboratory work, dressings, treatments, and refills.
Prepare for and assist providers with examinations and procedures, and complete necessary cleanup.
Greet patients using identified scripting, determine their needs, and direct them to the examining room.
Assist patients with using technology for other languages when applicable.
Support vaccine management, including administration, storage, and handling.
Assist the team in defining and working toward identified quality indicators, such as HEDIS/UDS, North Star, and the PCI initiative.
Prepare specimens for labeling and transportation, complete necessary forms, and arrange transportation.
Prepare each patient’s chart by reviewing the population health management system, reviewing and updating incomplete orders and referrals, and gathering other required information.
Follow rooming procedures, including asking about recent ER or hospital visits, taking vital signs, reviewing medication lists and due HEDIS or UDS measures, completing screening tests, and carrying out health maintenance orders identified during chart preparation.
Understand and adhere to FHC compliance standards in the FHC Handbook, Code of Conduct, and Conflict of Interest Policy.
Keep abreast of applicable federal, state, and FHC regulations, laws, and policies as they change.
Adhere to universal precautions and FHC policies.