Medical Assistant Clinic

Scotland Health Care System in Laurinburg, North Carolina•Pembroke, NC

About The Position

The Medical Assistant supports clinicians in a family medicine clinic by preparing patients for visits, documenting clinical information in the electronic health record (EHR), collecting specimens, performing tests and procedures, and maintaining clinic supplies and equipment. The role also helps coordinate referrals and appointments, provides patient education as directed, and contributes to patient safety and quality-improvement activities. Responsibilities include maintaining patient privacy, responding promptly to emergencies, preparing and maintaining exam and laboratory areas, following clinic policies for medication and specimen handling, and ensuring that records and results are reviewed and routed appropriately. The position serves patients across the lifespan, from newborns through older adults, and performs other duties as assigned.

Requirements

Current Medical Assistant certification.
Current BLS certification.
Excellent computer skills.
Excellent communication, organization, and customer service skills.
Knowledge of human growth and development across the lifespan and ability to meet the care needs of patients from infancy through age 80 and older.

Responsibilities

Bring patients to the nursing station within 15 minutes of their scheduled appointment; obtain and accurately record vital signs and review and update allergies in the EHR.
Obtain brief patient histories, document pertinent information in the EHR, review medical records, and report relevant information such as laboratory or X-ray results to clinicians.
Collect laboratory specimens and perform ordered testing before the clinician sees the patient when applicable.
Escort patients to exam rooms, prepare them for examinations, and protect their privacy.
Collect specimens, perform blood draws and injections, and carry out procedures as ordered; accurately document results in the EHR.
Recognize emergencies, immediately notify the PA, FNP, or MD, and assist with emergencies, laceration repairs, or minor surgery as directed.
Participate in ongoing performance-improvement activities and perform other clerical duties as needed.
Provide patients with clear referral information, including date, time, location, preparation, and other relevant details.
Check emergency medical supplies for expiration dates and arrange replacement of low-quantity or expired medications through the SMH Pharmacy.
Provide patient education as directed, including reviewing medications and notifying providers about medications needing refill prescriptions.
Assist the Patient Service Specialist with scheduling and encourage use of the patient portal.
Check and maintain inventory weekly, keep supplies stocked, and rotate new inventory into use.
Keep exam rooms neat and stocked, check rooms before clinic opening and before each patient, and check for depleted or expired items at the end of the day.
Maintain the drug sample area, check medication expiration dates, properly destroy outdated medications, rotate medications, and secure designated areas and keys according to policy.
Prepare daily laboratory specimens for hospital courier pickup by 3:00 p.m., or as applicable to the center.
Prepare outside laboratory and imaging results and patient notes for HIM scanning, ensuring clinician review, initials, and dates; report sexually transmitted or communicable diseases to the appropriate local health department according to policy; and follow up with patients who have abnormal laboratory findings.
Maintain proficiency in clinic procedures, including EKGs and laboratory procedures, and complete quality controls and calibrations according to supplier manuals and hospital policies.
Clean and organize the laboratory area daily, using disinfectant as needed.
Support the patient survey process, participate in performance-improvement activities, and perform CLIA-waived tests.
Maintain age-specific competency and the ability to provide care appropriate to patients from neonatal/infant through geriatric age groups.
Perform other duties as assigned.