MG Medical Assistant -Patient Service Specialist

Brown Medicine•Ashland, PA

6d•$18 - $30•Onsite

About The Position

The Medical Assistant functions as a member of the clinical team and completes assigned daily clinical operations to support smooth day-to-day operations in the BHMG physician practice. The role works closely with providers to deliver care and provides professional, positive, high-quality service to patients and other customers in person, by phone, and by email. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus and Collaborate. The position supports patient visits and clinical procedures, maintains accurate electronic medical records, coordinates appointment and follow-up workflows, and helps keep clinical rooms and supplies ready. It requires discretion in handling confidential patient information and adherence to BHMG policies. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with eight daily hours. The role is located at 851 Middle Street, Suite 3500, Fall River, Massachusetts, and does not require driving. Pay range: $18.13–$29.90.

Requirements

High school diploma or equivalent.
Education from an approved medical assistant program or equivalent.
Basic Life Support certification.
Strong customer service skills.
Excellent communication and interpersonal skills.
One to three years of experience as a medical assistant is preferred.

Nice To Haves

Experience with an EMR; EPIC is preferred but not required.
Experience with Microsoft Office, including Word, Excel, and Outlook.
One to three years of experience as a medical assistant.

Responsibilities

Work closely with providers to assist in delivering care to patients.
Provide customer service to new and existing patients.
Room patients and prepare them for provider visits.
Take and accurately record vital signs, including blood pressure, temperature, pulse, pulse oximetry, weight, height, and respiratory rate.
Record patient history, chief complaint, pharmacy information, prescription list, and other information in the EMR for physicals.
Obtain required consents and complete forms for specific visit types.
Perform in-office testing and EKGs as needed, including required controls on certain tests.
Assist providers with in-office medical procedures and chaperone providers as required.
Label specimens according to BHMG policy.
Administer vaccines and medications as ordered by providers and in accordance with BHMG policies.
Follow TCM, CCM, and RPM workflows if active in the practice.
Stock rooms and monitor expiration dates of exam-room supplies.
Monitor and log medication and vaccine refrigerator temperatures.
Answer, triage, and route incoming telephone calls as needed.
Follow scheduling rules and directly schedule patient visits in other BHMG practices.
Review schedules and patient records before visits to ensure providers have relevant results, consult notes, hospital notes, and other materials; contact facilities or practices to obtain missing information.
Schedule appointments and testing as ordered by providers, including at checkout or at other requested times.
Conduct outreach to selected patient groups as directed and schedule specialty appointments and testing as needed.
Inform the manager of clinical supply needs or assist with ordering.
Obtain prior authorizations and insurance referrals as needed by the practice.
Work assigned clinical buckets in a timely manner.
Work independently with little supervision, adhere to BHMG policies, and protect patient confidentiality.
Perform other duties as requested.