MG Medical Assistant 2

Brown Medicine•Eustis, FL

6d•$18 - $30•Onsite

About The Position

The Medical Assistant 2 functions as a member of the clinical team and completes assigned daily clinical operations to support smooth day-to-day operations in an HMG physician practice. The role works closely with providers to deliver care and maintains a professional, positive manner when interacting with patients and other customers in person, by phone, or by email. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence. The Medical Assistant rooms and prepares patients for provider visits, obtains and records vital signs and patient information in the EMR, completes required consents and forms, performs in-office testing and EKGs, assists with procedures, labels specimens, chaperones providers, and administers vaccines and medications as ordered. The role also supports practice workflows, scheduling, patient outreach, supply monitoring, prior authorizations, and incoming-call handling. The position is based at 2007 Bay Street in Taunton, Massachusetts, with a Monday-through-Friday day schedule of eight hours per day. Driving is required.

Requirements

High school diploma or equivalent.
Education from an approved medical assistant program or equivalent.
Strong customer service skills.
Excellent communication and interpersonal skills.
Must be able to work independently with little supervision.
Must maintain patient confidentiality and adhere to HMG policies.

Nice To Haves

One to three years of experience as a medical assistant.
Experience with an EMR; Athena is preferred but not required.
Experience with Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

Work closely with providers to assist in delivering care to patients.
Provide a high level of customer service to new and existing patients.
Room patients and prepare them for provider visits.
Take and accurately enter vital signs in the EMR, including blood pressure, temperature, pulse, pulse oximetry, weight, height, and respiratory rate.
Record patient history, chief complaint, pharmacy information, prescription list, and other information in the EMR.
Obtain required consents and complete forms for specific visit types.
Perform in-office testing and EKGs as needed, including required controls on certain tests.
Assist providers with in-office medical procedures and chaperone providers as required.
Label specimens according to HMG policy.
Administer vaccines and medications as ordered by providers and in accordance with HMG policies.
Follow TCM, CCM, and RPM workflows when active in the practice.
Stock rooms, monitor expiration dates of exam-room supplies, and monitor and log medication and vaccine refrigerator temperatures.
Answer, triage, and route incoming telephone calls as needed.
Follow scheduling rules and directly schedule patient visits in other HMG practices.
Review schedules before visits to ensure relevant records and materials are available; contact facilities or other practices to obtain missing items.
Schedule patient appointments and provider-ordered testing at checkout or when otherwise requested.
Conduct outreach to selected patient groups for care and quality purposes, and schedule specialty appointments and testing as required.
Inform the manager of clinical supply needs or assist with ordering.
Obtain prior authorizations and insurance referrals as needed by the practice.
Complete assigned clinical buckets in a timely manner.
Work independently with little supervision, adhere to HMG policies, and protect patient confidentiality.
Perform other duties as requested.