Medical Assistant (Float)

Tennessee Oncology•Nashville, TN

11d

About The Position

Tennessee Oncology is hiring a Medical Assistant to provide direct, safe, quality patient care throughout treatment and the disease process, under the direction of a physician or NP/PA and/or the oversight of an LPN or RN supervisor. This is a float role supporting clinical workflows and patient care across the organization. The Medical Assistant rooms patients, records vital signs and screening results, updates patient information in the Electronic Medical Record (EMR), and prepares patients and clinical areas for examinations and treatment. The role also supports providers and nursing staff with procedures, medications, specimen collection, telephone triage, patient education, scheduling, referrals, and administrative forms, within the employee’s scope of practice and applicable Tennessee Oncology policies and supervision requirements.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant training program or six months of recent Medical Assistant experience in a healthcare setting.
Current Tennessee Oncology-approved BLS provider card required within three months of hire.
Ability to multitask in a fast-paced environment.
Knowledge of organizational policies, procedures, and systems.
Knowledge of OSHA requirements for safe handling of blood and body fluids.
Computer application skills.
Verbal and written communication skills.
Ability to gather and report information.
Venipuncture skills.
Professional customer service skills, including answering phones and greeting patients.
Ability to work effectively with staff and internal and external sponsors and agencies.
Positive, respectful, and empathetic attitude.
Ability to perform the listed physical activities, including standing, walking, sitting, manual dexterity and repetitive finger motion, lifting or exerting force up to 50 pounds, reaching or stretching, climbing or balancing, crouching or stooping, speaking, hearing, and seeing with correction.

Nice To Haves

Medical Assistant certification preferred (CMA, CCMA, NCMA, or NRCMA).

Responsibilities

Measure patient height, weight, and vital signs; screen for and document pain, distress, and clinical depression scores.
Complete the patient rooming process, including escorting patients to exam rooms.
Review and verify medication lists, pharmacy information, allergies, health histories, and other assigned historical information; update the EMR at each encounter.
Complete required screening questionnaires and enter the information in the EMR.
Prepare patients for examination or treatment and turn over rooms and chairs to support efficient provider workflow and patient throughput.
Review prescription and refill needs; manage refill extension requests and call in prescriptions or refills according to Tennessee Oncology policies and required provider direction or LPN/RN supervision.
Call patients with lab results and verbatim instructions at the provider’s direction and under LPN/RN supervision.
Assist with telephone triage by screening incoming calls and messages and returning calls according to approved protocols, decision trees, and algorithms, as directed and supervised.
Assist with provider procedures and examinations, including serving as a chaperone.
Assist in the treatment room with port access, injections, vital signs, comfort rounds, and assigning and cleaning chairs.
Assist with nursing evaluations under LPN/RN supervision.
Prepare and administer approved ID, SQ, IM, and/or PO medications as ordered and according to Tennessee Oncology practice standards and policies.
Access drug cabinets and assist with daily, weekly, and monthly activities under LPN/RN supervision, excluding controlled substance inventory counts.
Access and flush implanted ports after competency validation and under LPN/RN supervision.
Collect laboratory specimens, including blood, urine, sputum, and nasal/oral swabs, after competency validation.
Assist with patient education as outlined or approved by the provider, or under LPN/RN supervision.
Verify appointment accuracy or collaborate with front-office staff to schedule appointments and arrange referrals as directed or supervised.
Assist patients with forms, including FMLA, disability, and prior-approval forms, according to policies and scope of practice.
Assist with insurance prior authorizations for scheduled visits, referrals, and/or medications.
Stock exam rooms, treatment rooms, and other clinical areas; prepare and maintain clinic supplies and equipment.
Inform the direct supervisor of clinic needs and work-environment concerns.
Participate on committees as requested; attend mandatory in-services and meetings; complete required training, continuing education, and competency validations on time.
Adhere to Tennessee Oncology policies, procedures, and standards; model its code of conduct, mission, and values.
Perform other duties as assigned.