Medical Assistant - Family Practice

Health First Careers•Melbourne, FL

About The Position

The Certified Medical Assistant provides whole-person care throughout office visits, including intake, test results, screenings, laboratory work, medication administration, and closing care gaps. The role focuses on patient-centered care and excellent service to patients, families, and other care providers. The Medical Assistant performs clinical intake and point-of-care testing, prepares patients and relevant information for examinations, administers medications as ordered, collects specimens, and tracks and communicates results as directed. The role also supports patient flow, maintains supplies and equipment, follows safety and infection-prevention procedures, and completes accurate documentation in the Electronic Medical Record. Additional office support may include registration, payment collection, checkout, scheduling, responding to calls and messages, and coordinating with support services and clinical divisions.

Requirements

High school diploma or equivalent.
Technical diploma in Medical Assisting, or—without a technical diploma—at least six months of additional related clinical experience in lieu of education.
American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date, maintained thereafter.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from an accepted accredited organization: AAMA, AMT, NHA, NCCT, ARMA, NAHP, or AMCA.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to pass colorblind testing for point-of-care tests requiring color change.
Strong customer service skills, including knowledge of recovery techniques.
Knowledge of medical terminology.
Ability to assist more than one provider at a time.

Responsibilities

Perform point-of-care testing, including urine dipstick and blood glucose tests, and collect specimens as directed.
Conduct clinical intake, including vital signs and verification of medical, surgical, and social histories and current medications.
Arrange and administer medications as ordered, follow the six rights of medication administration, and document and code administration. Ensure controlled substances, insulin, and allergy doses are checked by an LPN, RN, or Licensed Practitioner.
Stock supplies, assist with supply ordering, maintain equipment, and coordinate medical supply orders with the site manager.
Prepare patients for examination and make requested pre-work available to the provider, including notes, diagnostic test results, and imaging.
Track and communicate laboratory and diagnostic study results to patients as directed, using calls, portal messages, or EMR workflows; alert Licensed Practitioners to abnormal findings and document accurately.
Follow safety and infection-prevention procedures, maintain clean equipment and environments, and complete documentation of adverse events, infection control, and quality control measures as required.
Comply with office policies, OSHA standards, and HIPAA privacy regulations.
Support patient flow after check-in and discuss patient flow with the Licensed Practitioner based on urgency and daily patient load.
Provide coverage for other HFMG or office functions, including registration, payment collection, checkout, and appointment scheduling.
Answer internal and external calls and direct messages to appropriate individuals, complete documentation in the EMR, and liaise between support services and clinical divisions.
Provide customer follow-up and education, encourage participation in care, and adapt communication to patients’ needs, expectations, age, culture, and individual differences.