Medical Assistant

Neko Health•Washington DC, DC

11d•Onsite

About The Position

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose: You're the person the clinic can rely on when it's busy — not because of seniority, but because of how you show up. Calm when the pace picks up. Consistent when things get hard. The kind of person colleagues quietly lean on, and members remember. As an Operator at Neko, you'll be the welcoming face of our clinic and a key contributor to our preventive care model. You'll guide members through their visit, perform high-quality clinical assessments, and ensure every interaction reflects genuine care — not just an efficient process.

Requirements

3+ years of clinical experience in a patient-facing role
Hands-on phlebotomy or venipuncture competency, plus EKG or vital-signs competency
Customer service or hospitality experience (healthcare, retail, or service industry)
Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT
Current Basic Life Support (BLS) and First Aid certification through the American Heart Association (AHA)

Nice To Haves

Phlebotomy certification (CPT)
Experience in private health assessment, concierge wellness, or high-volume primary care
Acute, hospital-based, or ICU/HDU experience. Urgent care is also considered, and general practice support
Experience in tech-enabled practices and comfort with AI-assisted workflows
Experience mentoring or teaching junior staff, students, or trainees

Responsibilities

Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.
Perform accurate, high-quality clinical assessments — vital signs, grip strength, eye pressure, ECGs, point-of-care tests, and phlebotomy — following established standards and protocols.
Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.
Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.
Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.