Medical Assistant - Mason Clinics

Cincinnati Children’s Hospital•Mason, OH

1d•Onsite

About The Position

The Medical Assistant performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician, provided the individual has the required training, education, and demonstrated clinical competency. The role supports patient care at Mason Clinics and flexes daily responsibilities according to CCHMC policy, best-practice guidelines, and department needs. The position includes assisting care providers with procedures and physical examinations; preparing patients for examination and treatment; providing responsive, culturally competent, family-centered care; supporting patients and families as partners in care decisions; and helping deliver a respectful, collaborative experience. The Medical Assistant also manages records and documentation, supports data collection, and may handle specimens and routine testing according to protocols.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assisting program with no directly related experience, or completion of a formal medical services training program of the U.S. armed forces, or one year of work experience in a related job discipline.

Responsibilities

Provide competent technical and clinical services, adapting daily work to CCHMC policy, best-practice guidelines, and department needs.
Assist care providers with procedures and physical examinations, and prepare patients for examination and treatment.
Provide care consistent with family-centered care and medical home models.
Provide flexible, culturally competent, and responsive care to patients and families.
Treat families as full partners in decisions about their child's care by offering information, services, and support collaboratively and respectfully.
Act as a customer advocate and work to meet and support the needs of patients and families.
Complete assignments and interact with customers courteously, attentively, and conscientiously.
Respond promptly to parent requests and concerns and provide appropriate education and information to patients and families.
Collaborate with others, follow complex directions, and work to resolve problems and achieve goals.
Develop positive working relationships, recognize colleagues' contributions, share knowledge, and support team members.
Contribute to a positive and professional work environment.
Manage records according to department policy and assist with collecting data for forms.
Obtain consent and release-of-information forms when indicated; maintain patient files, records, and other information.
Follow established documentation practices, including accurate and detailed data entry and document management.
May manage specimens according to protocols, maintain knowledge of routine testing processes, retrieve test results, and communicate normal laboratory results when appropriately delegated.