Medical Assistant - University of the Cumberlands

Grace Health•Williamsburg, KY

7d•Onsite

About The Position

Prepare patients prior to physician examinations and assist in exams and procedures. This role involves greeting patients, taking vital signs, documenting medical history, preparing patients for exams and procedures, and ensuring all necessary pre-clinic data is available. The Medical Assistant will also be responsible for performing phlebotomy, in-office laboratory tests, and diagnostic testing such as EKG. They will administer injections, manage medical supplies, maintain a clean and stocked environment, and assist with phone triage and appointment scheduling. The position requires knowledge of vaccines, injectable medications, and proper administration techniques. Additionally, the role involves assisting with minor surgeries, suturing, casting, and various types of patient exams. The Medical Assistant will also be involved in closing office procedures, managing inventory, and ensuring current licensure and certification. Clerical duties such as filing and telephone operations may be required during staff absences. Obtaining patient insurance pre-authorization for medications, referrals, and procedures is also a key responsibility. The role emphasizes a team-based approach to patient care, requiring excellent communication and coordination with clinical and non-clinical staff, as well as external organizations. Care coordination, population management, and effective communication with vulnerable patient populations are essential. Participation in Continuous Quality Improvement activities and practice performance reviews is expected.

Requirements

Must have a high-school diploma and either significant on-the-job experience or certification as a medical assistant.
Completed a recognized medical assistant program
Strong written and oral communication skills
Computer skills
Pleasant personality
Cooperative attitude
Must be detail-oriented and highly organized
Must maintain confidentiality at all times
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Updates job knowledge regularly by participating in educational opportunities and /or reading professional publications.
Strong communication skills must speak clearly and persuasively in positive or negative situations; listens and gets clarifications; responds well to questions.
Must be knowledgeable on medications, disease processes, diets, etc. to effectively educate patients; and properly answer patient’s questions
Team members must demonstrate excellent team communication and coordination to provide high quality patient care.
Care coordination includes communicating professionally with community organizations, health plans, facilities, and specialists.
Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
All team members will be involved in the process of improving quality outcomes.
Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
Team members will participate in Grace Health's advocacy program.
Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
Maintain good attendance (daily, meetings, and other assignment tasks)
Maintain timely documentation of all work assignments
Maintain patient confidentiality
Routinely keep supervisor informed about attendance and job assignments
Flexible in being able to multitask
Work effectively and at an efficient timely pace
Work cooperatively with providers, administration, and peers

Nice To Haves

Significant on-the-job experience

Responsibilities

Greeting patient in waiting room and escorting them to the exam room
Preparing patients for examination; taking vital signs (blood pressure, pulse, respirations, height, weight, and pulse oximetry)
Documenting chief complaint, past medical surgical, social, and family histories and updating as needed in the patient’s electronic medical record.
Properly preparing the patient for the exam and assisting the physician as needed with exams, ultrasounds, and procedures
Ensuring all pertinent pre-clinic laboratory or other pertinent data is in chart at time of visit (ex: hospital follow ups, Kaspers, etc.)
Reviewing and updating immunization records
Setting up and assisting with minor surgery, suturing, casting, social service exams, gynecologic exams, toenail removal, and cryosurgery
Performing phlebotomy, urinalysis, and other in office laboratories
Preparing slides for urinalysis, KOH, and wet prep microscopic exam
Practicing Universal Precautions at all times utilizing available safety equipment (gloves, masks, face shields, goggles, gowns, etc.)
Maintaining well-cleaned/sanitized and stocked rooms and laboratory area
Managing inventory of medical supplies and equipping exam rooms with appropriate supplies
Cleaning and sanitizing instruments regularly
Performing in-office diagnostic testing such as EKG, Diabetic Retinopathy and PFT along with CLIA waived testing
Operating lab computer to assist in entering laboratory tests and retrieving results
Administering injectable medications, using proper intramuscular, Subcutaneous, intradermal technique, proper needle size, and correct injection sites.
Preparing and administering immunizations, allergy, or other injections
Assisting with phone triage and scheduling patient appointments as needed
Performing closing office procedures-turn off equipment, clean exam rooms, clean instruments, restock exam rooms etc.
Informing appropriate personnel on when supply inventory for exam rooms and/or lab are low
Maintaining current license, and certification if applicable
Assisting with lifting patients as needed, always using proper body mechanics and lifting techniques
Covering clerical positions with filing and telephone operations when employees are on break, lunch, and away for other absences when necessary
Obtaining patient insurance pre-authorization for all medications, referrals and procedures
Performing all other duties as assigned
Maintaining confidentiality at all times
Maintaining a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Updating job knowledge regularly by participating in educational opportunities and /or reading professional publications.
Educating patients on medications, disease processes, diets, etc.
Embracing a team-based approach to patient care and understanding that each role is important to our success.
Demonstrating excellent team communication and coordination to provide high quality patient care.
Communicating professionally with community organizations, health plans, facilities, and specialists.
Understanding and embracing the concept of population management and proactively addressing the needs of patients and families served by this practice.
Demonstrating skill and knowledge related to effective communication with vulnerable patient populations.
Participating in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
Participating in the review and evaluation processes of practice performance and helping to identify opportunities for improvement.
Participating in Grace Health's advocacy program.
Following policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
Maintaining good attendance (daily, meetings, and other assignment tasks)
Maintaining timely documentation of all work assignments
Maintaining patient confidentiality
Routinely keeping supervisor informed about attendance and job assignments
Working effectively and at an efficient timely pace
Working cooperatively with providers, administration, and peers