Medical Assistant - Internal Med

Cherry Health • Grand Rapids, MI

1d • Onsite

About The Position

Join our mission-driven team at Cherry Health as a Medical Assistant in our Adult Internal Medicine clinic at 100 Cherry St. This is a full-time, on-site role serving adult patients ages 18 through geriatric in a supportive, patient-focused primary care environment. Why You’ll Love Working Here: Purpose-driven work: You’ll be part of a mission-based organization focused on improving access to high-quality healthcare for everyone—no matter their background or circumstances. Team-first culture: Work alongside providers, nurses, and care coordinators who support one another and value your expertise. Grow your skills: You’ll gain exposure to a wide range of patient needs, build strong clinical skills, and grow professionally with supportive leadership. Your voice matters: We encourage input, ideas, and continuous improvement. You’re not “just an MA”—you’re a key member of the care team. Parking Perk: Enjoy access to our secure, underground covered parking garage — skip the snow shoveling and ice scraping all winter long! 🕒 Clinic Schedule This is a full-time, 40-hour-per-week role in a adult care setting with set clinic hours—great for maintaining work–life balance. Clinic Hours: Monday, Wednesday, Thursday, Friday: 8:00 a.m. – 5:00 p.m. Tuesday: 10:00 a.m. – 7:00 p.m. (Your weekly schedule will fall within these hours.) Saturday Rotation All Medical Assistants across the organization participate in our Saturday rotation pool. This typically includes: Working two Saturdays per year + serving as a backup for two additional Saturdays per year Saturday clinic hours are 9:00 a.m. – 12:00 p.m. Scheduled less hours during the work week if you are on Saturday rotation Overview of Position: Under the direction of the RN Supervisor or Site Manager, the Medical Assistant supports the patient by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services.

Requirements

• Basic Life Support/CPR certification.
• Maintain professional conduct with providers, peers, families, and the community.
• Ability to perform routine healthcare tasks, enter data, and generate reports in the EHR.
• Ability to effectively coach, train, and mentor others.
• Ability to work sensitively with patients undergoing treatment in stressful situations.
• Ability to follow directions and work effectively with both professional and paraprofessional staff.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Basic typing skills and proficiency with computer software systems.
• May require travel to other sites based on program/site needs.
• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning
• Completion of an accredited Medical Assisting program and/or attainment of one of the following certifications:
• CMA (Certified Medical Assistant) certification through the American Association of Medical Assistants.
• RMA (Registered Medical Assistant) certification through American Medical Technologists.
• CCMA (Certified Clinical Medical Assistant) certification through National Healthcareer Association.
• NCMA (National Certified Medical Assistant) certification through National Center for Competency Testing.
• ARMA (Advanced Registered Medical Assistant) certification through the American Registry of Medical Assistants.
• NRCMA (National Registered Certified Medical Assistant) certification through the National Association for Health Professionals.
• Completion of an in-house specialties training program, including competency in using all organizational electronic health record templates.
• Possible exposure to patients/clients with illnesses and/or infections.
• Frequent telephone and computer use, requiring manual dexterity for writing and computer use.
• Sitting, standing, or walking for extended periods of time.
• Specific vision abilities required by this job may include close vision, distance vision, and the ability to adjust focus.
• May require bending, squatting, or kneeling, and lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) as required.

Nice To Haves

• 1-2 years of previous medical assisting experience preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

Responsibilities

• Complete chart preparation for each patient, including review of population health management system (e.g., Care Sentry), updating incomplete orders and referrals, and gathering other information as required (such as hospital records). Record information in the EHR.
• Manage clinic flow by greeting patients, determining needs, and directing patients to the examining room.
• Follow rooming procedures, including inquiring about recent ER/hospital visits, taking vital signs, completing screening tests, and health maintenance orders as identified in the chart preparation. Record in the EHR.
• May perform medication reviews, including removing short-term medications (e.g., antibiotics) from the medication module.
• Prepare for and assist providers with examinations and procedures, completing necessary cleanup afterward.
• Implement provider orders, including blood draws, ECGs, labs, dressings, treatments, refills, and routine testing procedures. Document results in the EHR as appropriate.
• Prepare specimens for transportation, complete necessary forms, and arrange for transportation.
• File patient information and assist with medical records responsibilities.
• May administer high-risk medications/injections following established program/site guidelines.
• Manage all aspects of the vaccine program, including storage and handling, inventory management, ordering, and reporting.
• Appropriately manage telephone inquiries and conduct patient callbacks as assigned (excluding patient triage).
• Assist nurses and providers with incoming patient healthcare information.
• May be responsible for approving timecards in the time and attendance system as directed by the supervisor.
• Adhere to universal precautions and Cherry Health policies.
• Understand and adhere to Cherry Health’s compliance standards as outlined in Cherry Health’s Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Stay informed about all pertinent federal, state, and Cherry Health regulations, laws, and policies, and adapt to any changes or modifications.
• May precept medical assistant apprentices, externs, or new employees as needed.
• Represent Cherry Health at community events, job/recruitment fairs, and other engagements as requested.
• Other duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed