Medical Assistant (MA)

Proliance Surgeons•Seattle, WA

91d•$22 - $38•Onsite

About The Position

The Medical Assistant acts as a patient care coordinator and advocate, maintains clinical supplies and proper documentation, and supports optimal patient flow and patient experience while following OSHA/WISHA and other compliance and regulatory guidelines. This role is based at Proliance Puget Sound ENT’s First Hill clinic in Seattle and is scheduled for 32 hours per week, Tuesday through Friday: 8:00 a.m.–5:00 p.m. Tuesday through Thursday and 7:30 a.m.–4:30 p.m. Friday. The posting seeks an experienced MA-C or MA-R with 3+ years of clinic experience. The Medical Assistant supports direct patient care and provider procedures, maintains patient records and communications, coordinates care and diagnostic testing, and helps ensure equipment and supplies are ready. The job requires patient interaction, documentation in an electronic record, phone triage, and collaboration with providers and the clinic team.

Requirements

High school graduate or equivalent.
Basic knowledge of medical terminology and medications.
Basic computer knowledge and skills, including data entry.
Superior customer service skills and impeccable integrity.
Strong interpersonal skills, including patience, compassion, empathy, and the ability to work well with different types of people.
Follow safety, risk-management, and precautionary procedures, including respecting confidentiality and HIPAA requirements.
Work efficiently with attention to quality, detail, accuracy, and completion.
Demonstrate consistency, timeliness, dependability, effective teamwork, flexibility, and the ability to continuously learn.
Work with increasing independence, follow guidelines and detailed instructions, and overcome obstacles with little supervision.
Clear oral and written communication skills; ability to organize and prioritize work; and critical-thinking and problem-solving skills.
Ability to cope professionally, safely, and efficiently with fast-paced, stressful situations and unpredictable circumstances.

Nice To Haves

Graduate of an accredited Medical Assistant Program.
Current Washington State Medical Assistant Certification.
1–2 years of experience in a medical office.
Familiarity with or working knowledge of Electronic Medical Records.
MA-C or MA-R credential and 3+ years of clinic experience, as described in the overview.

Responsibilities

Arrange exam-room instruments and equipment, maintain supplies, dispose of contaminated supplies, and sterilize medical instruments.
Position patients for examinations and procedures; collect and prepare laboratory specimens; obtain vital signs, patient history, and chief complaints; and perform other patient-care duties as needed.
Prepare patient examination, dressing, and procedure areas using aseptic technique.
Assist providers during procedures, including holding or positioning patients and handing instruments.
Report test results to patients as directed by the physician and in a timely manner.
Record vital information in the electronic record and ensure medication information, health history, and reason for visit are obtained and documented.
Perform phone triage and post-operative calls, respond to directed voicemail messages preferably the same business day and no later than 24 business hours, and take required action.
Document all encounters and maintain documentation of visits and in-person or telephone communications.
Coordinate care and diagnostic testing at other facilities as directed by the physician.
Assist providers with electronic prescribing and maintaining medication lists.
Assist providers in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Complete other daily team duties and special tasks as assigned.