Medical Assistant - Cardiology

Henry Ford Health•Royal Oak, MI

11d•Onsite

About The Position

The Medical Assistant works in the Cardiology department at Henry Ford Health’s Royal Oak Medical Center under the direct supervision of a provider and/or nursing leadership. The role performs administrative and clinical tasks that support quality, compassionate patient care, including rooming patients, gathering histories and vital signs, preparing for examinations and procedures, and assisting providers. The position also supports diagnostic testing, patient communication, appointment and procedure coordination, quality assurance, patient instruction, and general clinic operations. Duties include documenting care in the electronic health record, administering medications as ordered, responding to patient requests, collecting specimens, performing tests and phlebotomy, maintaining supplies and treatment rooms, and complying with safety and regulatory standards. The role is full-time, 40 hours per week, on the day shift, Monday through Friday.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without an externship and have at least one year of clinical medical-assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; or be an LPN; or be a licensed Paramedic/EMT with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health’s ambulatory orientation.
Hold current BLS-C certification upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Be self-directed, flexible, and committed to the team concept; demonstrate teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC electronic medical record experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record.
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered, following the six rights of medication administration and maintaining accurate records.
Document care provided during patient visits in the electronic health record.
Recognize and respond to emergencies.
Monitor and respond promptly to patient requests by telephone, In Basket message, and My Chart, and document responses in the electronic health record.
Enter medication, radiology, and laboratory orders for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens and perform CLIA-waived tests.
Perform electrocardiography, respiratory and other testing as required by department needs.
Perform phlebotomy, including venipuncture and capillary puncture.
Act as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow standard precautions, handwashing practices, biohazard disposal procedures, and aseptic and sterile techniques.
Clean instruments and equipment according to policies and procedures and comply with safety and regulatory standards.
Advocate for patients, communicate office policies and procedures, and provide health-maintenance and disease-prevention information within scope and as directed.
Identify community resources to meet individual patient health-maintenance and disease-prevention needs.
Uphold and support Henry Ford Health’s goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies, help maintain a clean and orderly environment, and maintain examination and treatment rooms and their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.