Medical Assistant- Finneytown Pediatrics

TriHealth•Cincinnati, OH

12d•Onsite

About The Position

The Medical Assistant provides direct patient care in a primary care office and works with care delivery providers to identify care gaps, contact patients to schedule required care, and follow up on referrals. The role supports pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and serves as a clinical liaison to the physician’s care plan through active communication with patients. The Medical Assistant participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. Other job-related duties may be assigned to meet department needs. The position requires strong clinical care, customer service, communication, and teamwork skills, and supports the mission, values, and management of TriHealth Physician Practices. The role includes pediatric and/or adult primary care responsibilities, population health, preventive care, chronic disease management, patient education, and coordination with wrap-around services and community resources. This is a full-time position of 38 hours weekly, Monday through Friday, with a Saturday morning rotation, at Finneytown Pediatrics in Cincinnati, Ohio. Compensation is competitive and based on education and experience; the position offers up to a $500 sign-on bonus and a comprehensive benefits package.

Requirements

Graduate of an approved technical, professional, or vocational program in healthcare, or equivalent experience in lieu of a degree.
Must be a certified or registered medical assistant and maintain certification or registration status.
Medical Assistant certification or registration must be through AMT, NCCT, or NHA as an RMA, or through AAMA as a certified Medical Assistant (CMA).
Current Cardiopulmonary Resuscitation (CPR) certification.
Knowledge of medical office flow, especially clerical and front-office tasks.
Ability to make quick decisions based on well-considered consequences and results.
Strong skills in clinical care, customer service, communication, and teamwork.
Ability to demonstrate knowledge of age-related competencies and care of various populations.
Ability to understand best practices in preventive care, chronic disease management, and utilization across the continuum of care.

Nice To Haves

Healthcare clinical experience, preferably in a physician practice or related field.
Knowledge of electronic medical records, practice management software, and medical coding and billing.

Responsibilities

Perform the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
Accurately document clinical calls and patient rooming information; enter orders and pending prescriptions, note the current pharmacy, and complete workflows to result orders.
Respond to patient messages by phone and through MyChart in a timely manner, escalating issues as appropriate.
Demonstrate clinical competency after orientation and annually.
Maintain knowledge of population health and support wellness, prevention, and chronic disease management.
Participate in efforts to close care gaps, including pre-visit planning and daily huddles, and inform physicians of potential barriers to care.
Apply knowledge of adult and/or pediatric preventive medicine schedules, including age-based wellness checks, appropriate vitals and labs, immunizations, screening tools, and patient education.
Identify and communicate patient wellness, chronic disease, utilization, and care-gap information to providers.
Attend continuing education and training opportunities, including Lunch and Learns.
Participate in patients’ longitudinal care continuum by collaborating with services such as behavioral health, complex care nursing, social workers, and community health workers.
Provide patients with basic community resources related to social determinants of health.
Support and provide patient education and coaching for wellness and chronic disease management.
Demonstrate TriHealth’s SERVE Standards and ALWAYS Behaviors in interactions with patients, guests, team members, and the community.