Medical Assistant- Finneytown Pediatrics

TriHealth•Springfield Township, OH

13d•Onsite

About The Position

The Medical Assistant provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contact patients to schedule required care, and follow up on referrals. The role supports pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and acts as a clinical liaison to the physician care plan through active communication with patients. The Medical Assistant participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. The role requires strong clinical care, customer service, communication, and teamwork skills, and supports the mission, values, and management of TriHealth Physician Practices. Other job-related duties may be assigned to meet department needs. This is a full-time position at the Finneytown Pediatrics location in Cincinnati, Ohio, scheduled for 38 hours weekly, Monday through Friday, with a Saturday morning rotation.

Requirements

Graduate of an approved technical, professional, or vocational healthcare program; equivalent experience may be accepted in lieu of a degree.
Must be a certified or registered medical assistant and maintain certification or registration status: Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) through AAMA.
Must maintain Cardiopulmonary Resuscitation (CPR) certification.
Knowledge of medical office flow, especially clerical and front-office tasks.
Ability to make quick decisions based on well-considered consequences and results.
Strong skills in clinical care, customer service, communication, and teamwork.
Knowledge of age-related competencies and care of various populations.
Understanding of preventive care, chronic disease management, and utilization across the continuum of care.

Nice To Haves

Healthcare clinical experience, preferably in a physician practice or related field.
Knowledge of electronic medical records (EMR), practice management software, and medical coding and billing.

Responsibilities

Perform rooming for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
Accurately document clinical calls and patient rooming information; enter orders, pend prescriptions, note current pharmacies, and use workflows to result orders.
Address patient messages by phone and through MyChart in a timely manner, escalating issues as appropriate.
Demonstrate clinical competency after orientation and annually.
Support population health, wellness, prevention, and chronic disease management, and participate in efforts to close care gaps.
Conduct pre-visit planning, participate in daily huddles, and inform physicians of potential barriers to care.
Apply knowledge of adult and/or pediatric preventive medicine schedules, including age-based wellness checks, vitals, labs, immunizations, screening tools, and patient education.
Identify and communicate patient wellness, chronic disease, utilization, and care-gap information to providers.
Attend continuing education and training opportunities, such as Lunch and Learns.
Participate in patients’ longitudinal care continuum and collaborate with behavioral health, complex care nursing, social workers, community health workers, and other wrap-around services.
Provide basic community resources to patients experiencing social determinants of health.
Support and provide patient education and coaching for wellness and chronic disease management.
Demonstrate TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, team members, and the community.