Medical Assistant - Pediatrics - Chicopee

Baystate Health•Chicopee, MA

About The Position

The Medical Assistant provides patient-centered care under the direction of a provider, supporting patients during examinations, testing, and procedures while maintaining confidentiality and helping ensure smooth patient visits. The role includes interviewing patients; measuring vital signs; collecting blood samples and preparing specimens when needed; assisting with or performing procedures and testing; preparing examination rooms; and providing patients with education, appointment information, and referrals. The Medical Assistant maintains accurate records, collaborates with clinical and office staff, and approaches work with responsiveness and a problem-solving attitude. The Medical Assistant II is proficient in the essential functions and practice-specific skills for the level and may advance to Medical Assistant III. Responsibilities include preparing rooms and patients for care; gathering and confirming personal and clinical information; entering data into Clinical Information Systems (CIS) and Centricity; implementing provider orders and protocols; assisting providers with procedures; conducting approved procedures and screenings; completing documentation; arranging appointments and referrals; and communicating with the care team. The position may require floating to or cross-training in other practices or departments. In some service lines, the Medical Assistant may support abortion and pregnancy-loss care, pelvic and breast examinations, cervical cytology screening, in-office surgical procedures, and care for transgender and non-binary patients seeking gender-affirming therapy or surgery.

Requirements

Graduate of an accredited Medical Assistant program, or demonstrated Medical Assistant II competencies as evaluated by the hiring manager.
At least 3 years of current, relevant Medical Assistant experience in a medical practice setting.

Nice To Haves

Registered or certified through a third-party credentialing body, such as ARMA, AMT, NHA (CCMA), AAMA, or NCCT (NCMA).

Responsibilities

Assess examination needs from patient intake information and prepare the room and patient for examinations, treatments, or procedures.
Ensure required equipment and patient education materials are available; review schedules and suggest changes that improve patient access and flow.
Test specialized equipment and contact Clinical Engineering for repairs.
Report non-compliance or concerns related to Joint Commission, DPH, and organizational infection-control standards to the Supervisor or Manager.
Gather and confirm patients’ personal and clinical information accurately and within established time frames.
Use Clinical Information Systems (CIS) and Centricity to enter patient information.
Answer telephone calls according to departmental protocols, gather information for providers or nurses, and relay appropriate information and outcomes to patients within scope and experience.
Implement provider orders, standing orders, and protocols to support patient care, testing, treatment, and care coordination.
Refill prescriptions according to protocol; track and prepare controlled-substance contracts and prescriptions; arrange necessary testing; obtain medication and imaging prior authorizations; and complete incoming forms.
Chaperone and assist providers as needed, including assisting with procedures and anticipating provider needs.
Set up and clean examination and procedure rooms.
Perform approved procedures independently, including EKGs, vision and hearing screenings, and point-of-care testing.
Administer immunizations only in accordance with Baystate Medical Practices Policy BMP-MM012.
Complete documentation accurately and within established time frames, ensuring patient and provider information is complete.
Independently document procedures performed during nurse visits.
Schedule appointments, process referrals, provide patient education materials, and ensure materials are available in patient rooms.
Review instructions with patients under the direction of a provider or nurse; clean rooms and prepare them for the next patient.
Communicate with the care and leadership teams to ensure smooth patient hand-offs and raise concerns as needed.
Complete referrals and prior authorizations and schedule surgeries and procedures as needed.
Float to or cross-train in other practices or departments based on organizational and patient needs.
In applicable service lines, assist with visits and procedures for abortion services or pregnancy loss, including gathering supplies, printing consents, organizing instruments and medications, and assisting with cervical dilator insertion for surgical abortion procedures.
In applicable service lines, assist providers with pelvic and breast exams, cervical cytology screening and forms, and in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures.
In applicable service lines, assist transgender and non-binary patients seeking gender-affirming therapy or surgery.