Medical Assistant Oncology

Banner Health

12d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The position uses specialized knowledge, judgment, and skills to provide an excellent patient experience. Daily duties may include taking vital signs, performing EKGs, handling medication prior authorizations, maintaining exam rooms, processing record requests, placing heart monitors, and preparing charts for appointments. This is a full-time position at Banner MD Anderson Cancer Center in Gilbert, Arizona, scheduled Monday through Friday on day shifts from 8:00 a.m. to 4:30 p.m. A $2,000 sign-on bonus is offered for experienced medical assistants. Nationally certified medical assistants with 12 months of MA work experience are eligible for the bonus and must commit to 12 months with Banner Health. The role includes preparing patients for exams and treatments; assisting with exams and minor procedures; coordinating care, referrals, authorizations, prescriptions, and scheduling; supporting patient records and billing documentation; and maintaining clean, functional clinical spaces and equipment. The Medical Assistant works under the direct supervision of providers and interacts with patients, families, clinicians, staff, and external contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT.
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Experience with EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores; report changes in patient condition to clinicians.
Assist providers with exams and minor in-office procedures, including blood pressure, respiration and heart rate/pulse, temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed.
Prioritize patient flow through the clinical process and use universal blood and body-fluid precautions and personal protective equipment as appropriate.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians; administer medications when authorized by policy or direction.
Provide clerical support and maintain complete patient documentation, including labs, authorizations, X-rays, hospital records, and previous care; provide accurate and timely billing information.
Maintain clean and functional clinical areas by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs as needed.
Order supplies as directed, stock patient care areas, and manage medication-related tasks such as expired medications, equipment, and recalls.
Maintain effective communication with internal and external customers and support a service-oriented team environment.
Complete required onboarding, orientation, and simulation training.
Work under the direct supervision of providers and coordinate with staff, physicians, patients, families, other health institutions, community providers, agencies, and physician offices.