Medical Assistant - Center of Opportunity - Family Medicine

El Rio Community Health Center•Tucson, AZ

6d•$18 - $26

About The Position

The Medical Assistant serves as part of a team providing quality healthcare to El Rio patients. The role provides direct patient care and clinical and non-clinical services within the Medical Assistant scope of practice, at a clinic location assigned by management. Work is performed in accordance with El Rio Health policies and procedures, generally under supervision and review; issues involving departures from standard policies, interpretations, or procedures are reviewed with a supervisor. The position supports El Rio Health’s mission to provide comprehensive, quality healthcare that is affordable and accessible. The Medical Assistant completes patient intake, assists with procedures and provider orders, coordinates relevant records and test results, documents care in the Electronic Health Record, and supports clinical operations through administrative and patient-communication activities. The role also requires maintaining clinical competencies, patient confidentiality, a clean and safe work environment, and compliance with applicable organizational, nursing, health and safety, and accreditation requirements. The role is scheduled Monday through Friday, with a stated salary range of $17.57–$26.35 depending on qualifications. Employees may be required to have reliable transportation for operational reassignments during the workday. If driving during work hours, employees must have a valid driver’s license and comply with Arizona vehicle insurance requirements.

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience may be considered if directly related to the job’s functions and responsibilities.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Current, valid Level I Fingerprint Clearance Card in good standing, or application for the card within seven working days after beginning employment. The posting also states that the fingerprint clearance card or receipt must be submitted before the hire or transfer date and that the Level One Non-IVP card must be received within 30 days after that date.
Reliable transportation may be required to meet operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required.
Undergo drug testing before employment and applicable post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing.
Employees in positions responsible for the safety and welfare of others are classified as safety sensitive.

Nice To Haves

One year of experience as a Medical Assistant in an ambulatory healthcare setting.
Bilingual English/Spanish skills, including the ability to speak, read, and write in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties and assignments within reasonable time frames and established performance standards.
Complete the patient intake process before the patient sees a provider, documenting relevant information, patient responses, and actions in the Electronic Health Record (EHR).
Assist with, perform, or complete procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs based on the reason for the visit, coordinating outside medical records and laboratory and radiology results as needed.
Complete provider orders and ensure patients understand discharge instructions.
Document completed orders and actions in the EHR and submit them for processing within the defined period.
Complete administrative and non-clerical activities received through El Rio Health IT systems and/or the Patient Portal, including required documentation.
Maintain proficiency and meet performance expectations, including successfully completing annual competency skills evaluations.
Maintain clean, safe, and hygienic work areas, workstations, and examination rooms, and follow handwashing and other applicable procedures.
Demonstrate proficiency with compliance and reporting requirements applicable to the role under Joint Commission Accreditation standards.
Protect patient confidentiality and disclose information only to authorized individuals in compliance with HIPAA and corporate requirements.
Comply with the organizational Code of Conduct, policies and procedures, Standing Orders, and Service Excellence requirements.
Maintain a safe work environment, address or promptly report hazards, follow Health and Safety Policies and Procedures, and participate in safety programs, potentially including an emergency response team.
Perform assigned clinical and non-clinical duties professionally at clinic locations or assignments designated to support operational needs.
Evaluate problems and issues, prioritize needs, and use appropriate critical-thinking and problem-solving skills to resolve them effectively and promptly.
Communicate proactively and effectively with patients to promote compliance with appointments and treatments, and document communication efforts in the EHR in accordance with Nursing Policies and Procedures.
Report safety hazards or potential hazards promptly to supervisory staff.
Label, rotate, and stock medications, medical supplies, and equipment in compliance with Nursing Policies and Procedures, maintaining appropriate operational inventory.