Medical Assistant - Center of Opportunity - Family Medicine

El Rio Health•Tucson, AZ

About The Position

The Medical Assistant serves as a medical support team member providing quality healthcare to El Rio Health patients. The role provides direct patient care and clinical and non-clinical services within the Medical Assistant scope of practice, at a clinic location assigned by management and in accordance with El Rio Health policies and procedures. The employee typically works under general supervision and consults a supervisor about work problems involving departures from standard policies, interpretations, or procedures. The position supports El Rio Health’s mission of providing comprehensive, quality care that is affordable and accessible to people with healthcare needs. The Medical Assistant completes patient intake and other assigned clinical and administrative work, documents patient information and actions in the Electronic Health Record (EHR), assists with procedures within scope, coordinates care-related information and results, completes provider orders, and helps patients understand discharge instructions. The role also maintains a safe and hygienic work environment, protects patient confidentiality, follows organizational and regulatory requirements, and supports clinic operations at assigned locations.

Requirements

High school diploma or General Education Diploma (GED). An equivalent combination of education and experience may be considered if directly related to the job’s functions and responsibilities.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Level I fingerprint clearance card that is current, valid, and in good standing, or application for it within seven working days after beginning employment. The posting also states that new hires must submit a fingerprint clearance card or receipt before the hire date and that a Level One Non-IVP card must be received within 30 days after the hire date.
Reliable transportation may be required to accommodate organizational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required.
Ability to perform the essential functions of the job, with reasonable accommodations as described in the posting.
Must undergo drug testing before employment and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with federal and state regulations.

Nice To Haves

One year of experience as a Medical Assistant in an ambulatory healthcare setting.
Bilingual English and Spanish, with the ability to speak, read, and write in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties, tasks, responsibilities, and assignments within reasonable time frames and established performance expectations.
Complete the patient intake process before the patient sees a provider, documenting patient information and responses in the Electronic Health Record (EHR).
Assist with, perform, or complete procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs based on the reason for the visit, coordinating outside medical records and laboratory and radiology results as needed.
Complete provider orders and ensure patients understand and can verbalize their discharge instructions.
Document completed orders and actions in the EHR and submit them for processing within the defined period.
Complete administrative and non-clerical activities received through El Rio Health IT systems or the Patient Portal, including required documentation.
Maintain proficiency and meet performance expectations, including successfully completing annual competency skills evaluations.
Maintain clean, safe, and hygienic work areas, workstations, and examination rooms, and follow hand-washing requirements and applicable policies.
Apply compliance and reporting requirements associated with Joint Commission accreditation standards for Medical Assistants.
Protect patient confidentiality and comply with HIPAA and corporate compliance requirements.
Follow the organizational Code of Conduct, policies and procedures, standing orders, and Service Excellence requirements when interacting with patients, visitors, and employees.
Maintain a safe work environment, address or promptly report hazards, follow Health and Safety Policies and Procedures, and participate in safety programs, potentially including an emergency response team.
Demonstrate professional conduct and acceptable performance at any clinic location or assignment designated to support operational needs.
Use appropriate critical-thinking and problem-solving skills to prioritize and resolve clinical or non-clinical problems in a timely manner.
Communicate proactively and effectively with patients to promote compliance with appointments and treatments, and document patient communications in the EHR according to Nursing Policies and Procedures.
Report actual or potential safety hazards promptly to supervisory staff and help maintain a safe and secure environment for patients, visitors, and employees.
Label, rotate, and stock medications, medical supplies, and equipment in compliance with Nursing Policies and Procedures, maintaining appropriate operational inventories.