Medical Assistant - Primary Care - SRS Grossmont Medical Plaza - Full-Time - Day Shift

Sharp HealthCare•La Mesa, CA

18h

About The Position

The Medical Assistant assists patients, staff, and physicians to maintain efficient operations and provide quality care and customer service to a designated patient population. The role supports clinical care and office procedures, including preparing patients for examinations and procedures, administering medications safely under written orders and required verification, documenting patient care, and communicating patient needs to physicians. It may also include scheduling appointments, reviewing provider-approved teaching materials with patients, and supporting front-desk responsibilities. The Medical Assistant helps manage daily department operations, patient flow, schedules, telephone messages, supplies, inventories, authorizations, and procedure scheduling. The role completes quality assurance and other quality initiatives, maintains proficiency with department equipment and information systems, and responds appropriately to urgent or emergent situations. The position may assist other departments and travel to other sites as business needs arise.

Requirements

Certificate of completion of a Medical Assistant Program.
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) certification from the American Heart Association (required).
Demonstrated proficiency in clinical skills and office procedures.
Proficiency in medication administration.
Ability to type at least 30 words per minute with 0–2 errors and proofread work.
Knowledge of insurance, utilization review, scheduling requirements, and front-desk responsibilities.

Nice To Haves

One year of Medical Assistant experience in a related clinical area.
Certified Medical Assistant (CMA) certification from the California Certifying Board for Medical Assistants.
Hospital Corpsman (HM) experience in the U.S. Navy.

Responsibilities

Assist patients, staff, and physicians in maintaining efficient operations and delivering quality care and customer service.
Demonstrate clinical knowledge and skill within the assigned area and scope of practice, and perform or assist with assigned tests and procedures.
Administer medications safely and accurately according to guidelines and written orders, with licensed-person verification, two patient identifiers, and documentation.
Prepare patients for examinations and procedures; obtain complete and accurate consent; and prepare and label biopsies accurately.
Document patient care thoroughly and accurately according to protocols.
Listen to patients, collect relevant information, recognize urgency, route concerns to physicians, and return phone calls according to physician instructions.
Schedule appointments when needed and, in partnership with physicians, review provider-approved teaching materials or written instructions with patients.
Follow universal precautions and infection-control policies and procedures.
Assist Patient Service Representatives with front-desk issues, including scheduling and telephone management.
Maintain a positive role model and appropriate service delivery; participate in clinical projects as directed.
Manage telephone messages promptly, troubleshoot problem calls, monitor patient flow and physician schedules, and complete daily tasks to meet service standards.
Follow procedures for entering OCM and using IDX; complete work within assigned hours and reprioritize as circumstances and patient needs change.
Respond calmly to urgent and emergent situations and use sound judgment and problem-solving skills.
Prepare reports and information for patient visits, maintain appropriate supply levels, use supplies cost-consciously, and participate in site inspections and inventories.
Complete department inventories and enter authorizations and schedule surgeries and procedures accurately and promptly.
Assist other departments and travel to other sites when business needs require.
Complete quality assurance assignments, support department compliance, and participate in quality initiatives such as P4P, BMI, and DataMart.
Use department equipment and information systems, activate emergency procedures when required, and complete AEHR tasks within prescribed timelines.
Operate and maintain department equipment and support new applications and policies.